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Senior Salesforce Engagement Manager (Remote - Canada)
Lead Salesforce customer delivery, pre-sales, and solution teams across AI and transformation engagements. Drive strategic Salesforce programs for NeuraFlash, part of Accenture, in a remote Canada role.
विवरण
- Own customer relationships from a delivery perspective across NeuraFlash’s portfolio as part of Accenture.
- Provide project-team oversight to support delivery success, compliance, quality, and client satisfaction.
- Act as an escalation point and direct project or program decisions from a product-ownership perspective.
- Advise customers as a thought leader and uncover additional transformation opportunities.
- Support sales cycles through relationship building, scope definition, estimation, and staffing planning.
- Partner with Sales on account growth and expansion strategies.
- Move customers into delivery through SOW reviews, role definition, project kickoffs, and onboarding.
- Coordinate project staffing and address staffing risks with operations, staffing, and business-unit leaders.
- Lead internal efforts related to delivery capabilities, enterprise methodologies, and reusable assets.
- Provide leadership, strengthen the brand, and support organizational growth and scale.
- Travel up to 25% for customer projects and company events.
आवश्यकताएँ
- Bring 10+ years of consulting experience spanning solution architecture, pre-sales advisory, and client-facing leadership on iterative software initiatives.
- Have 5+ years leading complex customer engagements or solution workstreams involving 15+ team members, with accountability for solution strategy, technical direction, and stakeholder alignment.
- Offer 5+ years of experience architecting, selling, and delivering Salesforce solutions.
- Demonstrate deep Contact Center or Salesforce solution-design expertise, including platforms such as Service Cloud, Experience Cloud, Field Service, Revenue Cloud, or integrated CCaaS ecosystems.
- Show pre-sales expertise in discovery leadership, solution mapping, scoping, estimation, and communicating technical and business value to C-level and VP-level stakeholders.
- Design end-to-end architectures covering requirements, solution blueprints, user experience, integrations, data models, QA strategy, and go-live readiness.
- Understand the complete SDLC and program governance practices.
- Have experience building and managing cross-functional solution teams of developers, technical architects, business analysts, and QA professionals.
- Bring commercial expertise in SOW creation, Level of Effort estimates, Change Orders, and sales support.
- Communicate and tell compelling stories in executive discussions, architecture whiteboarding, roadmap development, and decision-making contexts.
- Show enthusiasm for delivering software and creating advanced Salesforce solutions with current technology.
- Work effectively across functions.
- Serve as a strategic advisor throughout end-to-end agentic transformation journeys.
- Understand evolving agentic marketplaces, platforms, frameworks, and emerging capabilities.
- Translate complex AI capabilities into recommendations aligned with customer value.
- Identify agentic use cases, evaluate customer readiness, and develop adoption strategies.
- Provide thought leadership on agentic systems.
लाभ
- Remote work options
- Flexible working arrangements
- Travel opportunities with an expected commitment of up to 25%
- Company events
- Town halls and company meetings
- Team celebrations and social events
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