NeuraFlash
NeuraFlash
NeuraFlash is a consulting company that helps organizations implement, integrate, and manage Salesforce and AWS technologies. Its work combines AI, automation, data integration, analytics, and change management, with services spanning managed operations and sector-focused solutions for manufacturing, retail, communications, and financial services. As a Salesforce and AWS partner, NeuraFlash develops tools such as Agentforce Service Cloud and Voice to support more efficient operations and customer service. The company brings together specialists across consulting, manufacturing, and marketing to deliver technology programs tailored to each client’s needs.

Senior Salesforce Engagement Manager (Remote - Canada)

Lead Salesforce customer delivery, pre-sales, and solution teams across AI and transformation engagements. Drive strategic Salesforce programs for NeuraFlash, part of Accenture, in a remote Canada role.

Description

  • Own customer relationships from a delivery perspective across NeuraFlash’s portfolio as part of Accenture.
  • Provide project-team oversight to support delivery success, compliance, quality, and client satisfaction.
  • Act as an escalation point and direct project or program decisions from a product-ownership perspective.
  • Advise customers as a thought leader and uncover additional transformation opportunities.
  • Support sales cycles through relationship building, scope definition, estimation, and staffing planning.
  • Partner with Sales on account growth and expansion strategies.
  • Move customers into delivery through SOW reviews, role definition, project kickoffs, and onboarding.
  • Coordinate project staffing and address staffing risks with operations, staffing, and business-unit leaders.
  • Lead internal efforts related to delivery capabilities, enterprise methodologies, and reusable assets.
  • Provide leadership, strengthen the brand, and support organizational growth and scale.
  • Travel up to 25% for customer projects and company events.

Requirements

  • Bring 10+ years of consulting experience spanning solution architecture, pre-sales advisory, and client-facing leadership on iterative software initiatives.
  • Have 5+ years leading complex customer engagements or solution workstreams involving 15+ team members, with accountability for solution strategy, technical direction, and stakeholder alignment.
  • Offer 5+ years of experience architecting, selling, and delivering Salesforce solutions.
  • Demonstrate deep Contact Center or Salesforce solution-design expertise, including platforms such as Service Cloud, Experience Cloud, Field Service, Revenue Cloud, or integrated CCaaS ecosystems.
  • Show pre-sales expertise in discovery leadership, solution mapping, scoping, estimation, and communicating technical and business value to C-level and VP-level stakeholders.
  • Design end-to-end architectures covering requirements, solution blueprints, user experience, integrations, data models, QA strategy, and go-live readiness.
  • Understand the complete SDLC and program governance practices.
  • Have experience building and managing cross-functional solution teams of developers, technical architects, business analysts, and QA professionals.
  • Bring commercial expertise in SOW creation, Level of Effort estimates, Change Orders, and sales support.
  • Communicate and tell compelling stories in executive discussions, architecture whiteboarding, roadmap development, and decision-making contexts.
  • Show enthusiasm for delivering software and creating advanced Salesforce solutions with current technology.
  • Work effectively across functions.
  • Serve as a strategic advisor throughout end-to-end agentic transformation journeys.
  • Understand evolving agentic marketplaces, platforms, frameworks, and emerging capabilities.
  • Translate complex AI capabilities into recommendations aligned with customer value.
  • Identify agentic use cases, evaluate customer readiness, and develop adoption strategies.
  • Provide thought leadership on agentic systems.

Benefits

  • Remote work options
  • Flexible working arrangements
  • Travel opportunities with an expected commitment of up to 25%
  • Company events
  • Town halls and company meetings
  • Team celebrations and social events

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