LogoFresh Jobs Ahead
Phoenix Group
Phoenix Group
5,001 – 10,000 कर्मचारी
बीमावित्तस्वास्थ्य बीमा
Phoenix Group ब्रिटेन में स्थित वित्तीय सेवाओं की कंपनी है, जो दीर्घकालिक बचत और सेवानिवृत्ति पर केंद्रित है तथा बंद पुस्तिका वाली पेंशन और जीवन बीमा में विशेषज्ञता रखती है। यह उन स्थापित पोर्टफोलियो का प्रबंधन करती है जो अब नए ग्राहकों के लिए खुले नहीं हैं, साथ ही Standard Life और SunLife जैसे खुले व्यवसायों के माध्यम से पॉलिसीधारकों को सेवाएँ देती रहती है। इसके ग्राहक ब्रांडों में Phoenix Life और ReAssure भी शामिल हैं। Phoenix Group की टीमें पूरे ब्रिटेन में स्थित कार्यालयों के साथ-साथ डबलिन और फ्रैंकफर्ट में अतिरिक्त संचालन के माध्यम से काम करती हैं और इसके वित्त तथा बीमा व्यवसायों में ग्राहकों, सहकर्मियों और समुदायों का सहयोग करती हैं।
LinkedIn
कंपनी की नौकरियाँ

Senior Complaints Analyst – Retirement Products

Investigate complex retirement complaints for Phoenix Group, including escalations and Financial Ombudsman Service referrals. Make fair, FCA-aligned decisions and use root cause insights to improve customer outcomes and complaint governance.

GBयूनाइटेड किंगडम
£33,100 / वर्ष
हाइब्रिडपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीविश्लेषक

विवरण

  • Investigate and resolve complex, high-profile complaints and escalations, including executive, CEO, media and regulatory cases.
  • Manage Financial Ombudsman Service referrals through to resolution.
  • Prepare clear, high-quality case files and complaint responses.
  • Make fair, timely, evidence-based decisions that meet FCA requirements and customer outcome expectations.
  • Review complaint patterns and identify underlying causes.
  • Spot process breakdowns, control gaps, emerging risks and ways to improve customer outcomes.
  • Lead corrective actions and help implement and monitor improvements.
  • Work with Operations, Risk, Compliance, Customer Experience and senior stakeholders.
  • Prepare management information, governance reports and actionable insights.
  • Represent the Complaints function at governance forums, working groups and stakeholder meetings.
  • Provide specialist guidance on complaint handling, customer outcomes, vulnerable customers and Financial Ombudsman Service expectations.
  • Coach colleagues and share expertise to strengthen capability across the wider team.

आवश्यकताएँ

  • Strong knowledge of pensions, annuities or other retirement products.
  • Thorough understanding of FCA complaint-handling rules and Financial Ombudsman Service processes.
  • Experience investigating and resolving complex customer complaints, escalations and regulatory referrals.
  • Experience managing sensitive cases involving vulnerable customers.
  • Strong analytical and root cause investigation skills.
  • Experience preparing high-quality complaint responses, case files and governance reports.
  • Ability to explain complex technical matters clearly.
  • Proven stakeholder management and influencing skills.
  • Strong organisation and ability to balance competing priorities, complex cases and tight deadlines.
  • Experience contributing to or leading governance forums, working groups and stakeholder discussions.
  • Experience managing Financial Ombudsman Service referrals and executive or CEO complaints is desirable.
  • Quality assurance, regulatory oversight or complaints governance experience is desirable.

लाभ

  • Bonus
  • Private medical cover
  • 38 days of annual leave
  • Excellent pension
  • Life assurance worth 12 times salary
  • Career breaks
  • Income protection
  • Three volunteering days
  • Flexible working options, including part-time, job-share and other arrangements
  • Career development opportunities

संबंधित नौकरियाँ

Ampa - Legal & Professional Services

CMI Analyst – Hybrid Legal Onboarding and AML

Ampa - Legal & Professional Services
501 – 1,000 कर्मचारी
B2Bकानूनीसामाजिक प्रभाव
GBयूनाइटेड किंगडमहाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीविश्लेषक

Support client onboarding, KYC, sanctions screening and AML compliance for Ampa Group’s UK legal-services business. This hybrid role is part of the central Client and Matter Inception team.

खोलें
Moonshot

Online Safeguarding Campaigns Analyst

Moonshot
11 – 50 कर्मचारी
H1B वीज़ा प्रायोजकपरामर्शरक्षासाइबर सुरक्षा
GBयूनाइटेड किंगडम
£30,784 – £37,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीविश्लेषक

Support Moonshot’s efforts to prevent online violence through campaign delivery, data analysis and project coordination. Help connect people affected by harmful online content with safe, confidential support.

खोलें
Moonshot

Analyst, Online Gender-Based Violence Prevention

Moonshot
11 – 50 कर्मचारी
H1B वीज़ा प्रायोजकपरामर्शरक्षासाइबर सुरक्षा
GBयूनाइटेड किंगडम
£33,500 – £37,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीविश्लेषक

Support Moonshot’s programmes to prevent online gender-based violence through digital campaign development, delivery and analysis. Coordinate research, project monitoring, reporting and partner capacity building.

खोलें
UK Research and Innovation

Senior Analyst, Research and Innovation at UKRI

UK Research and Innovation
1,001 – 5,000 कर्मचारी
कुशल कामगार वीज़ा प्रायोजकविज्ञानशिक्षासरकार
GBयूनाइटेड किंगडम
£46,743 / वर्ष
हाइब्रिडपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीविश्लेषक
PythonSQL

Support UKRI’s role in funding and strengthening UK research and innovation through quantitative evidence, policy analysis, spending reviews, and economic appraisal.

खोलें
Canopius Group

Senior Customer Outcomes Analyst – Canopius Group (Hybrid, UK)

Canopius Group
501 – 1,000 कर्मचारी
बीमावित्त
GBयूनाइटेड किंगडमहाइब्रिडपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीविश्लेषक

Support fair value, product governance and FCA Consumer Duty compliance at Canopius Group, a global specialty-lines (re)insurer in the Lloyd’s market.

खोलें