VP of Financial Crime
Capital.comLead first-line fraud, anti-money laundering and sanctions controls as Capital.com expands its trading platform. Build teams, technology and operational readiness across jurisdictions.
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Senior Banker, Bilingual Mandarin – Flushing, NY Onsite
Serve Mandarin-speaking individuals and small business clients at a Bank of America financial center. Provide banking guidance, relationship support, client education, and proactive follow-up.
विवरण
- Act as the primary contact for financial center clients
- Identify banking needs for individual and small business customers
- Recommend suitable banking solutions and refer clients to specialists
- Strengthen client relationships through platform-based services
- Assist clients with self-service tools and routine transactions
- Deliver responsive, high-quality client service
- Conduct outbound calls and maintain consistent follow-up with clients
- Collaborate with teams on consumer and small business solutions, services, and strategies
- Guide and educate clients on straightforward transactions using self-service technology
- Apply available resources, technology, and processes to improve client experience and operational accuracy
- Follow applicable procedures, laws, and guidelines for account opening, account maintenance, and Digital Assisted Shopping
- Handle client interactions in line with bank policies and regulatory requirements
आवश्यकताएँ
- Fluency in Mandarin and English is required
- At least one year of demonstrated sales experience in a relationship-focused, client-centered environment
- Self-directed, enthusiastic, and highly motivated, with a strong work ethic and results focus
- Proven ability to collaborate and build lasting professional relationships
- Commitment to helping clients improve their financial well-being
- Confidence assessing client needs and identifying appropriate solutions
- Strong verbal and written communication abilities
- Comfort engaging with clients both in person and by telephone
- Ability to learn and adjust to new information and technology platforms, manage ambiguity, and respond to changing circumstances
- Strong critical-thinking and problem-solving capabilities
- Effective time management, organization, prioritization, and multitasking skills
- Must hold a commissioned notary status or obtain a notary commission in the state of employment within a few months of starting
- Availability to work weekends and/or extended hours, including at any financial center within a reasonable distance
- High school diploma, GED, secondary school credential, or equivalent required
- Associate’s or bachelor’s degree in business, finance, or a related discipline preferred
- Experience in a financial center with a record of meeting or exceeding goals preferred
- Retail or sales experience in a salary-plus-incentive environment preferred
- Experience working toward individual or team goals preferred
- Experience handling financial information, spreadsheets, and financial concepts preferred
- Knowledge of banking products and services preferred
- Strong computer skills, including Microsoft applications and laptop technology, preferred
लाभ
- Structured incentive plan with monthly, quarterly, and/or annual opportunities
- Paid time off
- Industry-leading benefits
- Employee resources and support
- In-office flexibility aligned with role responsibilities and business needs
- Opportunities for learning, growth, and meaningful contributions
- Performance recognition and rewards
- Resources supporting physical, emotional, and financial wellness
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