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The Mosaic Company उर्वरकों और फसल पोषण में उपयोग किए जाने वाले पोटाश और फॉस्फेट उत्पादों का उत्पादन और वितरण करती है। उत्तर और दक्षिण अमेरिका में इसके संचालन उन किसानों का समर्थन करते हैं जो मिट्टी के स्वास्थ्य में सुधार, फसलों को पोषण देने और कृषि उत्पादकता बढ़ाने का प्रयास करते हैं। वैश्विक खाद्य उत्पादन के लिए समाधान विकसित करते हुए कंपनी जिम्मेदार खनन और स्थिरता पर भी जोर देती है तथा हितधारकों के लिए मूल्य सृजित करती है।
IT Solutions Analyst Lead - Salesforce and Agentforce | Tampa Hybrid
Lead enterprise Salesforce and Agentforce solutions for The Mosaic Company, covering commercial technology delivery, AI automation, architecture, and platform improvement.
विवरण
- Lead deployment, maintenance, enhancement, upgrades, and troubleshooting for Salesforce Experience Cloud, Sales Cloud, Service Cloud, Mobile, Agentforce, and related commercial solutions.
- Analyze, prioritize, design, and document requirements, technical specifications, data mappings, diagrams, process flows, user stories, and acceptance criteria.
- Convert business requirements into scalable technical specifications, solution designs, Agentforce use cases, and measurable outcomes.
- Lead or support Salesforce and Agentforce configuration, development, and implementation, including Lightning Web Components, Apex, Flows, security models, responsive design, and mobile-first experiences.
- Apply standards for scalability, security, supportability, maintainability, performance, reuse, data governance, and responsible AI.
- Collaborate across teams to maintain solution architecture, integrity, reliability, and alignment between Salesforce and connected enterprise platforms.
- Assess requirements and define solution capabilities, limitations, dependencies, risks, and recommended approaches.
- Ensure Salesforce and Agentforce solutions meet technology-stack, architecture, access-control, responsible-AI, and compliance standards.
- Evaluate, design, configure, test, deploy, and support Agentforce use cases involving topics, instructions, actions, grounding, permissions, guardrails, monitoring, and escalation.
- Explain solution context, design decisions, technical tradeoffs, and implementation intent to technical and business stakeholders.
- Partner with vendors and suppliers to assess solution and service options.
- Define and enforce Salesforce development standards, reusable patterns, code reviews, Agentforce configuration and testing practices, documentation requirements, Definition of Done, and technical-debt management.
- Review platform health, system performance, solution behavior, Agentforce response quality, security, adoption, and support effectiveness.
- Define and coordinate integration, regression, performance, security, mobile-device, end-to-end, and Agentforce testing.
- Maintain technical documentation, deployment procedures, testing evidence, support runbooks, data mappings, and system processes.
- Lead deployment readiness, production validation, hypercare, monitoring, incident triage, root-cause analysis, error resolution, and corrective actions.
- Act as the Salesforce and Agentforce subject matter expert, providing technical direction, mentoring, coaching, and work reviews.
- Complete additional duties and projects as assigned.
आवश्यकताएँ
- Bachelor’s degree in Computer Science, Information Systems, Business, Engineering, or a related field is required.
- At least 7 years of experience delivering enterprise technology solutions, systems analysis, and business application support.
- At least 5 years of hands-on Salesforce experience designing, developing, implementing, and supporting solutions in large enterprise environments.
- At least 5 years leading the design, configuration, development, testing, deployment, and support of business process solutions.
- Strong hands-on experience with Salesforce Experience Cloud, Sales Cloud, and Service Cloud.
- Experience implementing, configuring, or supporting Salesforce Mobile and Agentforce, AI-enabled solutions, digital agents, intelligent automation, or comparable conversational AI platforms.
- Experience translating business requirements into scalable technical architectures, solution designs, integrations, and automation strategies.
- Strong understanding of CRM, customer engagement, sales, customer service, and related business processes.
- Advanced knowledge of Salesforce capabilities, including Lightning Web Components, Apex, Flow, security models, sharing rules, permissions, APIs, and integration frameworks.
- Experience installing, configuring, documenting, testing, training, deploying, and supporting enterprise SaaS solutions.
- Strong understanding of solution architecture, scalability, security, supportability, performance, and responsible AI practices.
- Experience with enterprise integrations, APIs, middleware, authentication frameworks, data mapping, and cross-platform architectures.
- Working knowledge of Agile, Scrum, Kanban, backlog refinement, estimation, technical decomposition, and release planning.
- Ability to assess business needs, identify risks and constraints, and recommend practical, sustainable technology solutions.
- Strong skills in estimation, planning, prioritization, and managing multiple concurrent initiatives.
- Leadership, mentoring, and coaching experience with developers, administrators, vendors, and cross-functional delivery teams.
- Strong verbal, written, listening, facilitation, and presentation skills.
- Demonstrated analytical thinking, problem-solving, troubleshooting, root-cause analysis, conflict resolution, and decision-making skills.
- Ability to work effectively in a fast-paced, changing environment while managing competing priorities, dependencies, production issues, and delivery commitments.
- Ability to collaborate across Product Owners, business stakeholders, architecture, integration, security, data governance, and support teams.
- Proficiency with Microsoft Office, Visio, Teams, Jira, Azure DevOps, ServiceNow, and related collaboration and delivery tools.
- Salesforce certifications such as Platform Developer I or II, Experience Cloud Consultant, Sales Cloud Consultant, Service Cloud Consultant, Application Architect, System Architect, Agentforce Specialist, or equivalent technical certifications are preferred.
- Experience integrating SAP, ERP, or other enterprise applications through SAP CPI or comparable middleware is a plus.
लाभ
- Competitive base salary and bonus incentives
- 11 paid holidays annually
- 401(k) plan with company match and annual company contribution
- Paid sick leave
- Paid vacation
- Medical, dental, and vision insurance
- Life and disability insurance
- Tuition reimbursement
- Paid parental leave
- Hybrid work arrangement
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