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Shape Hostinger’s AI-first hosting products for customers worldwide. Lead user research, design systems, and product design from discovery through launch.
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GLORY वित्तीय संस्थानों, खुदरा विक्रेताओं, गेमिंग व्यवसायों और नकदी परिवहन संचालकों के लिए नकदी प्रौद्योगिकी समाधान विकसित करती है। इसके पोर्टफोलियो में नकदी रीसाइक्लर, स्वयं-सेवा कियोस्क, पॉइंट-ऑफ-सेल प्रणालियाँ और नकदी प्रबंधन उपकरण शामिल हैं, जिन्हें स्टोरों, नकदी केंद्रों और व्यापक खुदरा नकदी श्रृंखला में संचालन प्रक्रियाओं को स्वचालित करने के लिए डिज़ाइन किया गया है। कंपनी का कार्य संगठनों को नकदी का अधिक कुशलतापूर्वक और सुरक्षित रूप से प्रबंधन करने में मदद करने पर केंद्रित है, साथ ही निरंतर ग्राहक सेवा और परिचालन प्रदर्शन को समर्थन देता है।
Field Service Engineer, UK Remote
Provide field-based support for GLORY electro-mechanical systems at customer sites across the United Kingdom. The role covers fault diagnosis, networking, maintenance, installations, repairs, and service delivery against agreed SLAs.
विवरण
- Manage scheduled maintenance, installations, upgrades, and urgent responses to critical customer issues
- Investigate faults through symptoms, system logs, data analysis, root-cause assessment, and corrective action
- Use a Windows laptop to run service tools, inspect logs, apply updates or configurations, and record completed work
- Handle network connectivity activities, including LAN connections, IP configuration, basic troubleshooting, and access to device interfaces
- Repair and maintain electro-mechanical equipment such as modules, sensors, motors, transport mechanisms, and power components
- Perform preventative servicing to minimise downtime and strengthen equipment reliability
- Keep customers informed and establish clear expectations throughout service visits
- Maintain precise records of completed work, used parts, findings, and recommended next steps
- Refer unresolved issues to technical support with relevant evidence, logs, and fault details
- Meet agreed service levels while coordinating priorities with scheduling and technical teams for urgent cases
- Report service activity to the Field Service Manager
आवश्यकताएँ
- Demonstrated field service experience in a customer-facing environment
- Strong diagnostic and fault-finding skills across electro-mechanical equipment
- Comfortable using a Windows laptop for diagnostics, reporting, and communication
- Practical networking knowledge covering LAN/Ethernet, IP addressing, connectivity checks, and device-interface access
- Excellent written and verbal customer communication skills
- Able to organise daily work around priorities and workload in coordination with the Regional Service Controller
- Full UK driving licence
- Desirable: Experience working to SLAs and handling high-priority callouts
- Desirable: Knowledge of field health and safety practices
- Desirable: Experience performing hardware or software upgrades, device configuration, or remote support
- Desirable: Ability to coach or mentor colleagues
- Networking capability expected: set a static IP, access a router or switch, troubleshoot connection failures, and apply fundamental networking concepts
लाभ
- 25 days of annual leave plus bank holidays, with the option to purchase up to five extra days
- Company car
- Company pension scheme
- Continuing training and development
- Private medical insurance for employees, with enhanced family cover available to purchase
- Dental insurance
- Life assurance
- Income protection
- Employee assistance programme
- Wellbeing events and access to Mental Health First Aiders
- Employee benefits portal with a wide range of retail discounts
- Comprehensive training provided
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