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GLORY
GLORY
5,001 – 10,000 Employees
H1B Visa SponsorConsultingLogisticsMarketing
GLORY develops cash technology solutions for financial institutions, retailers, gaming businesses, and cash-in-transit operators. Its portfolio includes cash recyclers, self-service kiosks, point-of-sale systems, and cash management tools designed to automate handling processes across stores, cash centers, and the wider retail cash chain. The company’s work focuses on helping organizations manage cash more efficiently and securely while supporting consistent customer service and operational performance.
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Field Service Engineer, UK Remote

Provide field-based support for GLORY electro-mechanical systems at customer sites across the United Kingdom. The role covers fault diagnosis, networking, maintenance, installations, repairs, and service delivery against agreed SLAs.

GBUnited KingdomRemoteFull-timeMiddleSeniorEnglish RequiredField Engineer

Description

  • Manage scheduled maintenance, installations, upgrades, and urgent responses to critical customer issues
  • Investigate faults through symptoms, system logs, data analysis, root-cause assessment, and corrective action
  • Use a Windows laptop to run service tools, inspect logs, apply updates or configurations, and record completed work
  • Handle network connectivity activities, including LAN connections, IP configuration, basic troubleshooting, and access to device interfaces
  • Repair and maintain electro-mechanical equipment such as modules, sensors, motors, transport mechanisms, and power components
  • Perform preventative servicing to minimise downtime and strengthen equipment reliability
  • Keep customers informed and establish clear expectations throughout service visits
  • Maintain precise records of completed work, used parts, findings, and recommended next steps
  • Refer unresolved issues to technical support with relevant evidence, logs, and fault details
  • Meet agreed service levels while coordinating priorities with scheduling and technical teams for urgent cases
  • Report service activity to the Field Service Manager

Requirements

  • Demonstrated field service experience in a customer-facing environment
  • Strong diagnostic and fault-finding skills across electro-mechanical equipment
  • Comfortable using a Windows laptop for diagnostics, reporting, and communication
  • Practical networking knowledge covering LAN/Ethernet, IP addressing, connectivity checks, and device-interface access
  • Excellent written and verbal customer communication skills
  • Able to organise daily work around priorities and workload in coordination with the Regional Service Controller
  • Full UK driving licence
  • Desirable: Experience working to SLAs and handling high-priority callouts
  • Desirable: Knowledge of field health and safety practices
  • Desirable: Experience performing hardware or software upgrades, device configuration, or remote support
  • Desirable: Ability to coach or mentor colleagues
  • Networking capability expected: set a static IP, access a router or switch, troubleshoot connection failures, and apply fundamental networking concepts

Benefits

  • 25 days of annual leave plus bank holidays, with the option to purchase up to five extra days
  • Company car
  • Company pension scheme
  • Continuing training and development
  • Private medical insurance for employees, with enhanced family cover available to purchase
  • Dental insurance
  • Life assurance
  • Income protection
  • Employee assistance programme
  • Wellbeing events and access to Mental Health First Aiders
  • Employee benefits portal with a wide range of retail discounts
  • Comprehensive training provided

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