GLORY
GLORY
GLORY қаржы ұйымдарына, бөлшек сауда компанияларына, ойын бизнесіне және қолма-қол ақша тасымалдау операторларына арналған қолма-қол ақша технологиялары шешімдерін әзірлейді. Оның өнімдер портфеліне дүкендерде, қолма-қол ақша орталықтарында және бөлшек саудадағы қолма-қол ақша айналымының бүкіл тізбегінде операциялық процестерді автоматтандыруға арналған қолма-қол ақшаны қайта өңдеу құрылғылары, өзіне-өзі қызмет көрсету дүңгіршектері, сату нүктесі жүйелері және қолма-қол ақшаны басқару құралдары кіреді. Компания ұйымдарға қолма-қол ақшаны тиімдірек әрі қауіпсіз басқаруға көмектесуге, сонымен бірге тұрақты клиенттік қызмет көрсету мен операциялық нәтижелілікті қолдауға бағытталған.

Field Service Engineer, UK Remote

Provide field-based support for GLORY electro-mechanical systems at customer sites across the United Kingdom. The role covers fault diagnosis, networking, maintenance, installations, repairs, and service delivery against agreed SLAs.

Сипаттама

  • Manage scheduled maintenance, installations, upgrades, and urgent responses to critical customer issues
  • Investigate faults through symptoms, system logs, data analysis, root-cause assessment, and corrective action
  • Use a Windows laptop to run service tools, inspect logs, apply updates or configurations, and record completed work
  • Handle network connectivity activities, including LAN connections, IP configuration, basic troubleshooting, and access to device interfaces
  • Repair and maintain electro-mechanical equipment such as modules, sensors, motors, transport mechanisms, and power components
  • Perform preventative servicing to minimise downtime and strengthen equipment reliability
  • Keep customers informed and establish clear expectations throughout service visits
  • Maintain precise records of completed work, used parts, findings, and recommended next steps
  • Refer unresolved issues to technical support with relevant evidence, logs, and fault details
  • Meet agreed service levels while coordinating priorities with scheduling and technical teams for urgent cases
  • Report service activity to the Field Service Manager

Талаптар

  • Demonstrated field service experience in a customer-facing environment
  • Strong diagnostic and fault-finding skills across electro-mechanical equipment
  • Comfortable using a Windows laptop for diagnostics, reporting, and communication
  • Practical networking knowledge covering LAN/Ethernet, IP addressing, connectivity checks, and device-interface access
  • Excellent written and verbal customer communication skills
  • Able to organise daily work around priorities and workload in coordination with the Regional Service Controller
  • Full UK driving licence
  • Desirable: Experience working to SLAs and handling high-priority callouts
  • Desirable: Knowledge of field health and safety practices
  • Desirable: Experience performing hardware or software upgrades, device configuration, or remote support
  • Desirable: Ability to coach or mentor colleagues
  • Networking capability expected: set a static IP, access a router or switch, troubleshoot connection failures, and apply fundamental networking concepts

Артықшылықтар

  • 25 days of annual leave plus bank holidays, with the option to purchase up to five extra days
  • Company car
  • Company pension scheme
  • Continuing training and development
  • Private medical insurance for employees, with enhanced family cover available to purchase
  • Dental insurance
  • Life assurance
  • Income protection
  • Employee assistance programme
  • Wellbeing events and access to Mental Health First Aiders
  • Employee benefits portal with a wide range of retail discounts
  • Comprehensive training provided

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