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Customer Service Specialist - Bucharest On-Site
Support customer service operations at OMV Petrom in Bucharest by accurately completing assigned activities, maintaining reliable data, and following internal controls. The role also contributes to process standardization, optimization, and informed decision-making.
विवरण
- Handle routine customer service activities in line with internal procedures and regulations
- Deliver assigned work accurately and within agreed timelines
- Complete clearly defined tasks with support and direction
- Suggest ways to improve individual efficiency and effectiveness
- Build technical capability and learn from experienced colleagues
- Follow internal control requirements for customer service work
- Share requested information with the team lead or manager without delay
- Maintain accurate, current data for colleagues and other users
- Provide information and analysis that support decisions by others
- Apply improvements that strengthen the standardization and efficiency of customer service processes
आवश्यकताएँ
- Bachelor’s degree in Finance
- 0–1 years of relevant professional experience
- Understanding of the main functional areas involved in customer support processes
- Foundational knowledge of customer service
- Customer-focused approach and adaptability when responding to varied requests
- Proficiency with Microsoft Office
- Basic understanding of applicable legislation, norms, and internal policies
- Foundational knowledge of customer support practices in the oil and gas industry
- Strong execution skills and the ability to adapt effectively to new tasks and situations
- Flexible approach to thinking and working
- Fluent written and spoken English
लाभ
- Friday office hours finish at 14:00
- Health insurance for treatment at private medical clinics
- Work-from-home availability when permitted by the work activity
- Extra leave days based on professional experience
- Vacation days paid at double rate
- Performance-related rewards issued every three months
- Additional leave and financial assistance for events including marriage and childbirth
- Access to LinkedIn Learning and professional development programs
- Free covered private parking
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