RELX
RELX
RELX butun dunyodagi professional va biznes mijozlari uchun axborotga asoslangan tahlil hamda qaror qabul qilish vositalarini ishlab chiqadi. Uning mahsulotlari Risklarni boshqarish, Ilmiy, texnik va tibbiy yo‘nalishlar, Huquqiy xizmatlar hamda Ko‘rgazmalar sohalarida yaxshiroq qarorlar va yuqoriroq natijalarni qo‘llab-quvvatlash uchun maxsus kontent, ma’lumotlar va texnologiyalarni birlashtiradi. RELX, shuningdek, konsalting, sog‘liqni saqlash va sug‘urta bilan bog‘liq bozorlarda faoliyat yuritib, tashkilotlarga unumdorlikni oshirish, xatarlarni boshqarish, tadqiqotlarni rivojlantirish, huquqiy ishlarni qo‘llab-quvvatlash va biznes bitimlarini samaraliroq amalga oshirishda yordam beradi.

Strategic Customer Success Manager, Nexis+ AI — RELX

Help enterprise clients adopt and expand their use of Nexis+ AI, connecting the solution to their business goals and measurable value. Work with clients and internal teams to guide onboarding, strengthen account health, and identify opportunities for growth.

Tavsif

  • Manage and strengthen relationships across a portfolio of strategic accounts.
  • Guide clients as they adopt and expand their use of Nexis+ AI.
  • Understand each client’s business goals, KPIs, and strategic priorities.
  • Lead client onboarding, adoption, and account expansion.
  • Coordinate with Sales, Product, Support, and Engineering on client needs.
  • Represent client priorities and contribute to the AI solution roadmap.
  • Create and deliver success plans, quarterly business reviews, and account health checks.
  • Partner with Sales to identify renewal, upsell, and cross-sell opportunities.
  • Anticipate account risks and work to resolve escalations.
  • Run change management and enablement programs, including training, best-practice playbooks, and internal champion development.
  • Share relevant insights, best practices, and industry trends with clients.
  • Monitor AI feature adoption, product usage, NPS, churn, and account health.
  • Turn performance metrics into clear value narratives for clients and internal stakeholders.

Talablar

  • At least five years of experience in customer success, account management, or a similar client-facing role.
  • Experience with AI, SaaS, or other emerging technology products is preferred.
  • Experience managing enterprise or strategic accounts.
  • Experience driving adoption of new or evolving technology.
  • Excellent communication, presentation, and relationship-building skills.
  • Experience presenting to C-suite stakeholders.
  • Strong business judgment and a consultative approach.
  • Proven ability to collaborate across functions and influence without formal authority.
  • Comfort working through ambiguity and adapting to different stakeholders.
  • Curiosity about AI and enthusiasm for helping clients adopt it and realize its value.
  • Experience with Salesforce, Gainsight, ChurnZero, or other relevant CRM tools.
  • Additional advantage: experience in professional services, management consulting, or financial services.
  • Additional advantage: experience with product integrations or technical onboarding.
  • Additional advantage: experience leading AI or emerging technology adoption, digital transformation, or organizational change management.

Imtiyozlar

  • Flexible working hours.
  • Work-life balance support.
  • Wellbeing initiatives.
  • Shared parental leave.
  • Medical, dental, and vision coverage.
  • 401(k) plan with employer match.
  • Employee Share Purchase Plan.
  • Wellness platform with incentives.
  • Headspace subscription.
  • Employee assistance and time-off programs.
  • Short- and long-term disability insurance.
  • Life and accidental death insurance.
  • Critical illness insurance.
  • Hospital indemnity coverage.
  • Bonding and family care leave.
  • Adoption and surrogacy benefits.
  • Health savings, health care, dependent care, and commuter spending accounts.
  • Up to two days of paid leave to participate in Employee Resource Groups.
  • Up to two days of paid leave to volunteer with a charity of your choice.
  • Annual incentive bonus.

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