GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Remote Medical Virtual Assistant (Philippines)
Support a U.S. chiropractic clinic with insurance, claims, billing, and documentation operations. Track clinic metrics and coordinate priorities across the care team.
Tavsif
- Verify patient insurance after check-in and keep records current.
- Investigate denied claims, support reprocessing, and follow up on missing details.
- Process Explanation of Benefits documents and work through EOB backlogs.
- Resolve unpaid insurance balances and patient account concerns.
- Assist with claims, including those involving Cigna and Veterans Affairs.
- Coordinate vendor payments, including checks when required.
- Track SOAP notes for completion, accuracy, and compliance.
- Monitor missed and canceled visits to spot scheduling patterns.
- Compile reports on balances, appointments, EOBs, denied claims, and other operating measures.
- Include useful findings and actionable recommendations in reports as needed.
- Keep communication flowing among the provider, care team, and administrative staff.
- Spot gaps in workflows, billing, documentation, scheduling, and patient accounts.
- Suggest workable changes that improve clinic efficiency.
Talablar
- At least one year of experience as a Medical Virtual Assistant.
- Experience supporting a U.S. healthcare practice.
- Background in insurance verification, EOBs, claims, denials, patient balances, or billing support.
- Familiarity with CPT and ICD-10 codes.
- Strong written and spoken English.
- Professional communication and a confident executive presence.
- Must use Mac OS.
- Careful attention to detail and reliable follow-through.
- Able to work independently with little supervision.
- Prior evidence of leadership, ownership, or accountability.
- Proactive approach and ability to anticipate needs.
- Meticulous with billing, documentation, and reporting.
- Strong critical thinking and problem-solving skills.
- Patient and emotionally intelligent when supporting a busy provider.
- Confident, professional, and organized communicator.
- Takes responsibility for assigned work.
- Resourceful and self-directed when learning new workflows.
- Trustworthy and dependable when handling sensitive information.
- Experience supporting a chiropractic clinic is a plus.
- Experience with Cigna or Veterans Affairs claims is a plus.
- Experience resolving EOB or billing backlogs is a plus.
- Experience preparing operational or billing reports is a plus.
- Experience mentoring, training, or assisting new team members is a plus.
- Experience working closely with a clinic owner, provider, or senior leader is a plus.
Imtiyozlar
- Performance-based pay increase after six months.
- Remote work arrangement.