UnityBPO
UnityBPO
UnityBPO is a healthcare technology company serving hospitals, physician practices, and home health providers. Its services include round-the-clock technical support, EHR and clinical services, telehealth support, and IT services. The UnityWithin™ platform brings together enterprise automation, performance analytics, and collaboration tools, while remote monitoring, education, and telehealth services support patient and family engagement. UnityBPO’s work also focuses on improving healthcare operations and helping address provider burnout and clinician retention.

Remote Healthcare Customer Service Representative

Provide remote support to UnityBPO healthcare clients and patients, helping with portals, scheduling, account access, and non-clinical technology issues.

Tavsif

  • Troubleshoot Microsoft Office, client software, and common computer and mobile device issues for customers.
  • Record customer issues clearly and accurately.
  • Route unresolved support tickets to the appropriate internal teams.
  • Keep accurate records of every call.
  • Serve customers with clear communication, patience, and empathy.
  • Answer patient questions about healthcare portals, appointments, account access, and other non-clinical matters.
  • Help patients use healthcare applications to reach care and information.
  • Use technology to support patients and healthcare teams.

Talablar

  • Live in New Mexico, Texas, Oklahoma, or Arizona.
  • Be available Monday through Friday and/or weekends for shifts scheduled between 6 a.m. and 9 p.m. Mountain Standard Time.
  • Have a high school diploma or GED, or equivalent experience.
  • Have a hard-wired connection to the router.
  • Have prior customer service or technical support experience.
  • Have prior call center experience.
  • Have basic knowledge of PC operations and desktop applications.
  • Communicate effectively in writing and verbally.
  • Multitask and solve problems in a fast-paced environment.
  • Remain calm and professional in challenging situations.
  • Be adaptable and self-motivated while working remotely.
  • Show customer empathy, patience, and a commitment to high-quality service.
  • Preferred, but not required: experience with My Pres and My Chart.
  • Preferred, but not required: familiarity with medical terminology.
  • Preferred, but not required: experience using electronic health record (EHR) systems.
  • Complete an Ookla Speedtest and submit a screenshot showing upload and download speeds.
  • Connect the PC to the router via Ethernet.
  • Satellite internet service is not supported.

Imtiyozlar

  • Ongoing training.
  • Support for pursuing certifications.
  • Technical certifications paid for by the employer.
  • Career development opportunities.
  • Remote work from home.
  • An inclusive culture.
  • Access to leadership, including the CEO.
  • A supportive work environment.
  • Equal opportunity employment.

O‘xshash ish o‘rinlari

FCamara Consulting & Training

Commercial Administrative Assistant (Opportunity for People with Disabilities)

FCamara Consulting & Training
1 001 – 5 000 Xodimlar
LogistikaSog‘liqni saqlashSug‘urta

Provide administrative support for commercial activities, including content, communications, and routine coordination at FCamara. The role is part of a technology and innovation ecosystem with global expansion.

Ochish