UnityBPO este o companie de tehnologie medicală care deservește spitale, cabinete medicale și furnizori de îngrijire la domiciliu. Serviciile sale includ asistență tehnică non-stop, servicii pentru dosare medicale electronice și servicii clinice, asistență pentru telemedicină și servicii IT. Platforma UnityWithin™ reunește automatizarea la nivel de întreprindere, analiza performanței și instrumente de colaborare, în timp ce serviciile de monitorizare la distanță, educație și telemedicină sprijină implicarea pacienților și a familiilor acestora. Activitatea companiei se concentrează și pe îmbunătățirea operațiunilor din domeniul sănătății și pe sprijinirea eforturilor de reducere a epuizării profesioniștilor din sănătate și de păstrare a personalului clinic.
Remote Healthcare Customer Service Representative
Provide remote support to UnityBPO healthcare clients and patients, helping with portals, scheduling, account access, and non-clinical technology issues.
Descriere
- Troubleshoot Microsoft Office, client software, and common computer and mobile device issues for customers.
- Record customer issues clearly and accurately.
- Route unresolved support tickets to the appropriate internal teams.
- Keep accurate records of every call.
- Serve customers with clear communication, patience, and empathy.
- Answer patient questions about healthcare portals, appointments, account access, and other non-clinical matters.
- Help patients use healthcare applications to reach care and information.
- Use technology to support patients and healthcare teams.
Cerințe
- Live in New Mexico, Texas, Oklahoma, or Arizona.
- Be available Monday through Friday and/or weekends for shifts scheduled between 6 a.m. and 9 p.m. Mountain Standard Time.
- Have a high school diploma or GED, or equivalent experience.
- Have a hard-wired connection to the router.
- Have prior customer service or technical support experience.
- Have prior call center experience.
- Have basic knowledge of PC operations and desktop applications.
- Communicate effectively in writing and verbally.
- Multitask and solve problems in a fast-paced environment.
- Remain calm and professional in challenging situations.
- Be adaptable and self-motivated while working remotely.
- Show customer empathy, patience, and a commitment to high-quality service.
- Preferred, but not required: experience with My Pres and My Chart.
- Preferred, but not required: familiarity with medical terminology.
- Preferred, but not required: experience using electronic health record (EHR) systems.
- Complete an Ookla Speedtest and submit a screenshot showing upload and download speeds.
- Connect the PC to the router via Ethernet.
- Satellite internet service is not supported.
Beneficii
- Ongoing training.
- Support for pursuing certifications.
- Technical certifications paid for by the employer.
- Career development opportunities.
- Remote work from home.
- An inclusive culture.
- Access to leadership, including the CEO.
- A supportive work environment.
- Equal opportunity employment.