Hewlett Packard Enterprise razvija poslovne tehnologije za organizacije, ki uporabljajo hibridni oblak in operacije, ki jih poganja umetna inteligenca. Njegov portfelj vključuje strežnike HPE ProLiant in visokozmogljivo računalništvo HPE Cray, shranjevanje HPE Alletra, omrežne rešitve HPE Aruba, platforme umetne inteligence in celovite tovarne AI ter rešitve GreenLake kot storitev. HPE ponuja tudi varnostne zmogljivosti, kot sta Zero Trust in SASE, skupaj s strokovnimi, svetovalnimi in podpornimi storitvami, ki velikim organizacijam pomagajo posodobiti infrastrukturo, upravljati okolja podatkovnih centrov in uvajati umetno inteligenco v velikem obsegu.
WLAN Support Engineer, Technical Assistance Center
Support HPE Aruba networking customers with network design, implementation, migration, troubleshooting, and optimization. The role spans pre- and post-sales consulting and customer service delivery.
Opis
- Provide Aruba and HPE teams, customers, and partners with pre- and post-sales network design and consulting.
- Manage customer services from planning and design through implementation, migration, and optimization.
- Prepare customer requirements documents and plans focused on business outcomes.
- Develop high- and low-level network design documents.
- Plan network implementation and readiness for service.
- Document migration procedures and validation checks.
- Improve network operations, uptime, and security conformance on an ongoing basis.
- Develop technical and operational plans to investigate and resolve reported issues.
- Model customer network designs in a lab.
- Contribute to solution development and knowledge base publications.
- Coordinate with Aruba, customer, quality assurance, engineering, and field teams.
- Visit customer sites to provide consulting and training.
- Lead quarterly customer reviews covering technical status and recommendations.
- Work independently and manage multiple tasks with limited supervision.
Zahteve
- At least two years of experience supporting Aruba products and customers.
- Bachelor’s degree in Computer Engineering or Electrical Engineering is required.
- At least three years of customer-facing consulting and design experience is required.
- At least three years of experience with one or more Aruba products, such as IAPs or controllers, AirWave, ClearPass, Central, or Aruba switches.
- Knowledge of authentication protocols and servers is required.
- Experience configuring and troubleshooting VoIP protocols such as SIP, SVP, and H.323 is required.
- Experience identifying process improvement opportunities.
- Experience in customer network design and implementation.
- Advanced expertise in network switching, routing, and security is highly desired.
- Certifications such as CCIE, CWNA, ACCP, ACMP, ACMX, ACDX, or RHEL are preferred.
- Knowledge of routing and switching protocols, including BGP, OSPF, VXLAN, and MSTP.
- Data center design experience is preferred.
- Knowledge of RADIUS, SNMP/AMON, Linux, TACACS, PKI, captive portals, web programming, cloud technologies, 802.1X, AAA, policy enforcement, Windows administration, LDAP, SQL/PostgreSQL, APIs, VPN, NAC, routing, DNS, DHCP, load balancing, Layer 2 and Layer 3 protocols, and wireless concepts.
Ugodnosti
- Benefits supporting physical, financial, and emotional well-being.
- Personal and professional development programs.
- Flexible work arrangements to help manage work and personal needs.
- Inclusive workplace with equal employment opportunity.
- Reasonable accommodations during the application or interview process for applicants with disabilities.