Hewlett Packard Enterprise develops enterprise technology for organizations running hybrid cloud and AI-driven operations. Its portfolio spans HPE ProLiant servers and HPE Cray high-performance computing, HPE Alletra storage, HPE Aruba networking, AI platforms and turnkey AI factories, and GreenLake as-a-service solutions. HPE also provides security capabilities such as Zero Trust and SASE, alongside professional, advisory, and support services that help large organizations modernize infrastructure, manage data-center environments, and deploy AI at scale.
WLAN Support Engineer, Technical Assistance Center
Support HPE Aruba networking customers with network design, implementation, migration, troubleshooting, and optimization. The role spans pre- and post-sales consulting and customer service delivery.
Description
- Provide Aruba and HPE teams, customers, and partners with pre- and post-sales network design and consulting.
- Manage customer services from planning and design through implementation, migration, and optimization.
- Prepare customer requirements documents and plans focused on business outcomes.
- Develop high- and low-level network design documents.
- Plan network implementation and readiness for service.
- Document migration procedures and validation checks.
- Improve network operations, uptime, and security conformance on an ongoing basis.
- Develop technical and operational plans to investigate and resolve reported issues.
- Model customer network designs in a lab.
- Contribute to solution development and knowledge base publications.
- Coordinate with Aruba, customer, quality assurance, engineering, and field teams.
- Visit customer sites to provide consulting and training.
- Lead quarterly customer reviews covering technical status and recommendations.
- Work independently and manage multiple tasks with limited supervision.
Requirements
- At least two years of experience supporting Aruba products and customers.
- Bachelor’s degree in Computer Engineering or Electrical Engineering is required.
- At least three years of customer-facing consulting and design experience is required.
- At least three years of experience with one or more Aruba products, such as IAPs or controllers, AirWave, ClearPass, Central, or Aruba switches.
- Knowledge of authentication protocols and servers is required.
- Experience configuring and troubleshooting VoIP protocols such as SIP, SVP, and H.323 is required.
- Experience identifying process improvement opportunities.
- Experience in customer network design and implementation.
- Advanced expertise in network switching, routing, and security is highly desired.
- Certifications such as CCIE, CWNA, ACCP, ACMP, ACMX, ACDX, or RHEL are preferred.
- Knowledge of routing and switching protocols, including BGP, OSPF, VXLAN, and MSTP.
- Data center design experience is preferred.
- Knowledge of RADIUS, SNMP/AMON, Linux, TACACS, PKI, captive portals, web programming, cloud technologies, 802.1X, AAA, policy enforcement, Windows administration, LDAP, SQL/PostgreSQL, APIs, VPN, NAC, routing, DNS, DHCP, load balancing, Layer 2 and Layer 3 protocols, and wireless concepts.
Benefits
- Benefits supporting physical, financial, and emotional well-being.
- Personal and professional development programs.
- Flexible work arrangements to help manage work and personal needs.
- Inclusive workplace with equal employment opportunity.
- Reasonable accommodations during the application or interview process for applicants with disabilities.