Hewlett Packard Enterprise हाइब्रिड क्लाउड और AI-संचालित संचालन चलाने वाले संगठनों के लिए एंटरप्राइज़ तकनीक विकसित करता है। इसके पोर्टफोलियो में HPE ProLiant सर्वर और HPE Cray हाई-परफॉर्मेंस कंप्यूटिंग, HPE Alletra स्टोरेज, HPE Aruba नेटवर्किंग, AI प्लेटफ़ॉर्म और तैयार AI फ़ैक्ट्रियाँ, तथा सेवा के रूप में GreenLake समाधान शामिल हैं। HPE Zero Trust और SASE जैसी सुरक्षा क्षमताएँ भी प्रदान करता है, साथ ही पेशेवर, सलाहकारी और सहायता सेवाएँ देता है, जो बड़े संगठनों को अपने बुनियादी ढाँचे को आधुनिक बनाने, डेटा सेंटर परिवेशों का प्रबंधन करने और बड़े पैमाने पर AI लागू करने में मदद करती हैं।
WLAN Support Engineer, Technical Assistance Center
Support HPE Aruba networking customers with network design, implementation, migration, troubleshooting, and optimization. The role spans pre- and post-sales consulting and customer service delivery.
विवरण
- Provide Aruba and HPE teams, customers, and partners with pre- and post-sales network design and consulting.
- Manage customer services from planning and design through implementation, migration, and optimization.
- Prepare customer requirements documents and plans focused on business outcomes.
- Develop high- and low-level network design documents.
- Plan network implementation and readiness for service.
- Document migration procedures and validation checks.
- Improve network operations, uptime, and security conformance on an ongoing basis.
- Develop technical and operational plans to investigate and resolve reported issues.
- Model customer network designs in a lab.
- Contribute to solution development and knowledge base publications.
- Coordinate with Aruba, customer, quality assurance, engineering, and field teams.
- Visit customer sites to provide consulting and training.
- Lead quarterly customer reviews covering technical status and recommendations.
- Work independently and manage multiple tasks with limited supervision.
आवश्यकताएँ
- At least two years of experience supporting Aruba products and customers.
- Bachelor’s degree in Computer Engineering or Electrical Engineering is required.
- At least three years of customer-facing consulting and design experience is required.
- At least three years of experience with one or more Aruba products, such as IAPs or controllers, AirWave, ClearPass, Central, or Aruba switches.
- Knowledge of authentication protocols and servers is required.
- Experience configuring and troubleshooting VoIP protocols such as SIP, SVP, and H.323 is required.
- Experience identifying process improvement opportunities.
- Experience in customer network design and implementation.
- Advanced expertise in network switching, routing, and security is highly desired.
- Certifications such as CCIE, CWNA, ACCP, ACMP, ACMX, ACDX, or RHEL are preferred.
- Knowledge of routing and switching protocols, including BGP, OSPF, VXLAN, and MSTP.
- Data center design experience is preferred.
- Knowledge of RADIUS, SNMP/AMON, Linux, TACACS, PKI, captive portals, web programming, cloud technologies, 802.1X, AAA, policy enforcement, Windows administration, LDAP, SQL/PostgreSQL, APIs, VPN, NAC, routing, DNS, DHCP, load balancing, Layer 2 and Layer 3 protocols, and wireless concepts.
लाभ
- Benefits supporting physical, financial, and emotional well-being.
- Personal and professional development programs.
- Flexible work arrangements to help manage work and personal needs.
- Inclusive workplace with equal employment opportunity.
- Reasonable accommodations during the application or interview process for applicants with disabilities.