gaiia builds an all-in-one software platform for internet service providers (ISPs), bringing billing, operations, automation, and customer management together. Its tools cover billing, customer portals, inventory and fulfillment, network monitoring, workforce scheduling, and reporting, helping ISP teams coordinate day-to-day service delivery and customer support.
Senior Product Designer, Billing and Payments — gaiia (Remote Canada)
Design billing, payments, and collections experiences for gaiia’s telecommunications operating system, simplifying complex B2B workflows. Help develop the Boréal design system and take product ideas from research and prototypes through to release.
Kanada90.000 $ – 130.000 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaOblikovalec izdelkovOpis
- Design product experiences from early concepts and prototypes through to polished releases on gaiia’s operations platform.
- Partner with product and engineering to clarify ambiguous problems, define interaction models, and make lasting design decisions.
- Apply research and rapid iteration to make complex workflows easier to use.
- Use tools such as Claude to explore options, test decisions, and collaborate with engineering on production code.
- Develop and maintain the Boréal design system.
- Work with QA to review designs against specifications, edge cases, and acceptance criteria.
- Strengthen product craft, accessibility, and clarity.
- Design billing features for invoicing, payments, discounts, collections, administration, permissions, payment arrangements, and deposits.
- Design journeys for CSP administrators, support agents, and subscribers, including checkout, collections, the client portal, and related communications.
- Draw on user research, customer feedback, support tickets, and discussions with implementation teams.
- Build prototypes quickly and test ideas with the squad before release.
Zahteve
- Bring at least five years of product design experience.
- Provide a portfolio that demonstrates strong design craft and clear thinking.
- Have experience designing complex B2B software, ideally for communications service providers, internet service providers, or other subscription businesses.
- Experience with billing or payments is an advantage.
- Be proficient with Figma, FigJam, Claude Design, Claude Code, and user testing tools.
- Demonstrate a strong understanding of user-centred design.
- Have experience planning and conducting remote and in-person interviews and usability tests.
- Be familiar with mixed-method research, A/B testing, and agile product development.
- Communicate clearly and build alignment across design, product, and engineering.
- Be comfortable in fast-paced, highly iterative environments.
- Show ownership and a willingness to grow into leadership.
- Bring strong problem-solving skills and the ability to switch between multiple workstreams.
- Be open to feedback.
- A bachelor’s degree in user experience design or a related field is an advantage.
Ugodnosti
- Flexible 25 days of vacation
- Stock options plan
- Group insurance
- Telemedicine
- Life Spending Account
- Employee-sponsored RRSP
- Flexible working hours
- Fully remote work
- Accessible technologies
- Disability accommodations during the application process