OneSource Virtual organizacijam, ki uporabljajo Workday, zagotavlja poslovne procese kot storitev (BPaaS). Njihove storitve podpirajo obračun plač, upravljanje ugodnosti za zaposlene ter finančne in računovodske dejavnosti, pri čemer združujejo avtomatizacijo procesov s specializiranim strokovnim znanjem in proaktivno podporo. Podjetje strankam Workday pomaga izboljšati administrativno natančnost, zmanjšati obseg ročnega dela in učinkoviteje uporabljati notranje vire.
Remote Payroll Specialist (Workday) — OneSource Virtual
Provide end-to-end Workday payroll services for OneSource Virtual customers, coordinating cases, configurations, tax compliance, audits, and year-end work. The role is remote within the United States.
Opis
- Deliver end-to-end payroll processing for Managed Payroll customers.
- Coordinate work for multiple customers and meet deadlines in a fast-paced setting.
- Serve as the designated specialist for Managed Payroll and Payroll Administrative customers.
- Provide payroll, tax, and garnishment support as needed.
- Handle daily cases in line with service-level agreements and customer satisfaction targets.
- Address cases escalated internally.
- Resolve customer issues and escalations, document root-cause analyses, and put corrective procedures in place.
- Lead weekly, monthly, and quarterly customer calls.
- Take part in new-customer transitions and service-area calls.
- Configure Workday pay components, deductions, and run categories at basic to medium complexity.
- Assist with year-end processing and special projects.
- Investigate quarter-end and year-end audit reports and recommend actions.
- Achieve quality and production measures and scorecard targets.
- Keep payroll support documentation current.
- Work with colleagues and customer teams to resolve requests.
Zahteve
- Associate degree.
- At least three years of payroll experience covering end-to-end processing, research, payroll logic, and troubleshooting.
- At least three years of customer experience, or demonstrated ability to work at that level.
- Advanced skills in Microsoft Word and Excel.
- Strong knowledge of payroll taxes, intermediate payroll configuration, and payroll compliance.
- Experience with multi-jurisdiction taxes, payroll year-end work, and W-2 support and adjustments.
- Strong written and verbal communication.
- Payroll or tax outsourcing experience, plus familiarity with Workday and Salesforce, preferred.
- Availability to work 9:00 a.m. to 6:00 p.m. Pacific Time.
Ugodnosti
- A culture guided by shared values.
- Opportunities for career advancement.
- Professional development opportunities.
- Opportunities to learn and exchange ideas.
- A collaborative, creative work environment.
- Remote work arrangement.