RWS Group zagotavlja jezikovne storitve in tehnologijo, ki jo poganja umetna inteligenca, za prevajanje, lokalizacijo in upravljanje večjezičnih vsebin. Njene rešitve podpirajo organizacije v letalski in vesoljski industriji, financah, pravnih storitvah, bioloških vedah, zdravstvu, svetovanju in tehnologiji ter jim pomagajo izboljšati prevajalske delovne tokove in komunikacijo med jeziki in kulturami.
Remote Application Analyst in Czechia
Support RWS’s Helix and Workzone production platforms by handling second- and third-level incidents, troubleshooting application issues, maintaining documentation, and improving support processes.
Opis
- Build functional and technical knowledge of the support portfolio, especially Helix and Workzone.
- Contribute to second- and third-level application support.
- Investigate complex application errors and work with senior analysts and developers on lasting fixes.
- Connect frontline Support with third-level engineering teams.
- Escalate, monitor, and communicate critical incidents.
- Take part in root cause analysis and introduce preventive measures.
- Maintain and improve Jira-based work tracking.
- Keep Confluence documentation, system guides, runbooks, and support knowledge bases current.
- Coordinate release schedules, system updates, and maintenance windows with Product and Delivery managers.
- Inform development teams about high-priority production bugs and support needs.
- Turn operational feedback into useful insights for Product and Delivery managers.
- Document technical support workflows, troubleshooting steps, and application configuration guides.
- Find ways to automate or simplify support workflows.
- Create and revise user documentation when systems change.
Zahteve
- At least 3 years in application support, IT operations, or a similar specialist or analyst role.
- Demonstrated experience administering and coordinating second- and third-level application support workflows.
- Experience collaborating with development and support teams and project or delivery managers.
- Strong knowledge of web application architecture and troubleshooting.
- Experience with Helix, Workzone, or comparable enterprise business software is preferred.
- Solid understanding of ITIL incident, problem, and change management processes.
- Skilled in technical writing and producing structured documentation and standard operating procedures.
- Strong organizational and workload management skills.
- Excellent communication and interpersonal skills.
- Proactive, helpful, service-focused approach with a strong sense of ownership.
- Strong analytical and troubleshooting skills.
- Bachelor’s degree in computer science, information systems, business administration, or a related field, or equivalent professional experience.
Ugodnosti
- Equal opportunity employment and a commitment to non-discrimination.
- Inclusive working environment.
- Opportunities for personal growth and career development.
- Collaboration with global teams and colleagues across regions.