Tines je podjetje za avtomatizacijo SaaS, ustanovljeno leta 2018, ki ekipam za varnost, IT, infrastrukturo in inženiring pomaga ustvarjati, izvajati in spremljati delovne tokove v realnem času. Njegova platforma povezuje poslovne sisteme, izdelke in API-je ter podpira primere uporabe, kot so odzivanje na incidente, upravljanje tveganj, integracija sistemov in operativna avtomatizacija. Tines ponuja tudi orodja za ustvarjanje aplikacij in samopostrežnih portalov, pri čemer poudarja preglednost v podjetjih, skladnost, preprosto uporabo in hitro uvedbo.
Professional Services Engineer II at Tines (Ireland, Remote)
Design and deliver API-connected workflow automations for Tines customers. Help enterprise teams build secure, scalable automation roadmaps.
Opis
- Help shape Professional Services practices and procedures.
- Build complex Stories and workflows for customers’ critical processes.
- Scope automation Stories against customer needs, surfacing blockers and areas for research.
- Assess customer tools, processes, and pain points to inform automation roadmaps.
- Determine which processes are appropriate for workflow automation.
- Coordinate with Project and Engagement Managers to confirm services, plans, and timelines.
- Present Stories and workflows to customers, including live wireframes during calls.
- Build Automation Stories and API-connected workflows in customer Tines tenants.
- Work with customers to confirm solutions meet their needs and advise on test plans.
- Review customer Stories and workflows and recommend improvements.
- Deliver documented, production-ready workflows and support their ongoing maintenance by customers.
- Serve as an embedded automation engineer, helping customers advance their roadmaps and goals.
- Represent Professional Services at Tines and help Sales explain the team’s capabilities and results.
Zahteve
- At least five years delivering Professional Services and implementing SOAR platforms or comparable automation solutions.
- Strong customer-facing skills and experience.
- Enthusiasm for becoming an expert in Tines.
- Ability to assess customer workflows and tailor solutions to their needs.
- Experience interpreting and applying API documentation.
- Experience with API authentication methods such as OAuth2 and JWT.
- Experience using and troubleshooting APIs that connect to security and/or IT tools.
- Interest in helping customers automate repetitive, manual workflows.
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