Tines is a SaaS automation company founded in 2018 that helps security, IT, infrastructure, and engineering teams build, run, and monitor workflows in real time. Its platform connects business systems, products, and APIs to support use cases such as incident response, risk management, system integration, and operational automation. Tines also provides tools for creating applications and self-service portals, with an emphasis on enterprise transparency, compliance, ease of use, and rapid deployment.
Professional Services Engineer II at Tines (Ireland, Remote)
Design and deliver API-connected workflow automations for Tines customers. Help enterprise teams build secure, scalable automation roadmaps.
Description
- Help shape Professional Services practices and procedures.
- Build complex Stories and workflows for customers’ critical processes.
- Scope automation Stories against customer needs, surfacing blockers and areas for research.
- Assess customer tools, processes, and pain points to inform automation roadmaps.
- Determine which processes are appropriate for workflow automation.
- Coordinate with Project and Engagement Managers to confirm services, plans, and timelines.
- Present Stories and workflows to customers, including live wireframes during calls.
- Build Automation Stories and API-connected workflows in customer Tines tenants.
- Work with customers to confirm solutions meet their needs and advise on test plans.
- Review customer Stories and workflows and recommend improvements.
- Deliver documented, production-ready workflows and support their ongoing maintenance by customers.
- Serve as an embedded automation engineer, helping customers advance their roadmaps and goals.
- Represent Professional Services at Tines and help Sales explain the team’s capabilities and results.
Requirements
- At least five years delivering Professional Services and implementing SOAR platforms or comparable automation solutions.
- Strong customer-facing skills and experience.
- Enthusiasm for becoming an expert in Tines.
- Ability to assess customer workflows and tailor solutions to their needs.
- Experience interpreting and applying API documentation.
- Experience with API authentication methods such as OAuth2 and JWT.
- Experience using and troubleshooting APIs that connect to security and/or IT tools.
- Interest in helping customers automate repetitive, manual workflows.
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