Tines एक SaaS ऑटोमेशन कंपनी है, जिसकी स्थापना 2018 में हुई थी। यह सुरक्षा, IT, इंफ्रास्ट्रक्चर और इंजीनियरिंग टीमों को रीयल टाइम में वर्कफ़्लो बनाने, चलाने और मॉनिटर करने में मदद करती है। इसका प्लेटफ़ॉर्म व्यावसायिक प्रणालियों, उत्पादों और API को जोड़कर घटना प्रतिक्रिया, जोखिम प्रबंधन, सिस्टम एकीकरण और परिचालन ऑटोमेशन जैसे उपयोग मामलों को सक्षम बनाता है। Tines एप्लिकेशन और सेल्फ़-सर्विस पोर्टल बनाने के लिए भी टूल प्रदान करती है और एंटरप्राइज़ पारदर्शिता, अनुपालन, उपयोग में आसानी तथा तेज़ परिनियोजन पर ज़ोर देती है।
Professional Services Engineer II at Tines (Ireland, Remote)
Design and deliver API-connected workflow automations for Tines customers. Help enterprise teams build secure, scalable automation roadmaps.
विवरण
- Help shape Professional Services practices and procedures.
- Build complex Stories and workflows for customers’ critical processes.
- Scope automation Stories against customer needs, surfacing blockers and areas for research.
- Assess customer tools, processes, and pain points to inform automation roadmaps.
- Determine which processes are appropriate for workflow automation.
- Coordinate with Project and Engagement Managers to confirm services, plans, and timelines.
- Present Stories and workflows to customers, including live wireframes during calls.
- Build Automation Stories and API-connected workflows in customer Tines tenants.
- Work with customers to confirm solutions meet their needs and advise on test plans.
- Review customer Stories and workflows and recommend improvements.
- Deliver documented, production-ready workflows and support their ongoing maintenance by customers.
- Serve as an embedded automation engineer, helping customers advance their roadmaps and goals.
- Represent Professional Services at Tines and help Sales explain the team’s capabilities and results.
आवश्यकताएँ
- At least five years delivering Professional Services and implementing SOAR platforms or comparable automation solutions.
- Strong customer-facing skills and experience.
- Enthusiasm for becoming an expert in Tines.
- Ability to assess customer workflows and tailor solutions to their needs.
- Experience interpreting and applying API documentation.
- Experience with API authentication methods such as OAuth2 and JWT.
- Experience using and troubleshooting APIs that connect to security and/or IT tools.
- Interest in helping customers automate repetitive, manual workflows.
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