GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Medical Virtual Assistant (Healthcare Billing) – GoLean Health, Philippines
Support a US chiropractic clinic remotely with insurance verification, claims, billing, and patient documentation. Coordinate care-team priorities while tracking appointments and clinic operations.
Opis
- Verify patients’ insurance after check-in and keep their records accurate.
- Investigate denied claims, help reprocess them, and follow up on outstanding cases.
- Process Explanation of Benefits (EOB) documents and work through backlogs.
- Address unpaid insurance balances and patient account concerns.
- Assist with Cigna and Veterans Affairs claims.
- Arrange vendor payments, including checks when required.
- Check SOAP notes for completion, accuracy, and compliance.
- Monitor missed and canceled visits and spot scheduling patterns.
- Compile reports on balances, appointments, EOB backlogs, denied claims, and operational measures.
- Turn report findings into clear insights and practical recommendations.
- Keep the provider, care team, and administrative staff informed and coordinated.
- Spot workflow, billing, documentation, scheduling, and patient-account issues.
- Suggest changes that help the clinic run more efficiently.
Zahteve
- At least one year of experience as a Medical Virtual Assistant.
- Experience supporting a US healthcare practice.
- Experience with insurance checks, EOBs, claims, denials, patient balances, or billing support.
- Familiarity with CPT and ICD-10 codes.
- Strong written and spoken English.
- Professional communication and a confident executive presence.
- Must use Mac OS.
- Careful attention to detail and reliable follow-through.
- Able to work independently with little supervision.
- Demonstrated leadership, ownership, or accountability in a previous role.
- Proactive and able to anticipate needs.
- High accuracy with billing, records, and reports.
- Strong critical thinking and problem-solving skills.
- Patient and emotionally perceptive when supporting a busy provider.
- Confident, professional, and organized communicator.
- Takes responsibility for assigned work.
- Resourceful and self-directed when learning new processes.
- Trustworthy and dependable, with the discretion to handle sensitive information.
Ugodnosti
- Performance-based pay increase after six months.
- Remote work arrangement.
- 30 hours per week.