GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Medical Virtual Assistant for a Remote Chiropractic Clinic
Support a remote chiropractic clinic with insurance verification, claims, billing, and clinical documentation. Track operating metrics and coordinate priorities across the provider and care team.
Opis
- Verify patient coverage after check-in, usually about 15 minutes after the scheduled appointment.
- Keep insurance records accurate, current, and properly documented.
- Investigate denied claims, identify reasons, help reprocess claims, and follow up for missing information.
- Process Explanation of Benefits documents and work through EOB backlogs.
- Review unpaid insurance balances and patient account issues, and coordinate their resolution.
- Support claims workflows involving Cigna and Veterans Affairs.
- Coordinate vendor payments, including check payments as needed.
- Monitor SOAP notes for completion, accuracy, and compliance.
- Track missed and canceled visits and identify scheduling trends.
- Report on unpaid balances, missed and canceled visits, EOB backlogs, denied claims, and other operating measures.
- Include clear findings and practical recommendations in reports as needed.
- Coordinate communication among the provider, care team, and administrative staff.
- Spot workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems.
- Suggest practical ways to improve clinic efficiency.
Zahteve
- At least one year of experience as a Medical Virtual Assistant.
- Experience supporting a US healthcare practice.
- Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.
- Exposure to CPT and ICD-10 codes.
- Strong written and spoken English communication skills.
- Professional communication and a strong executive presence.
- Must use Mac OS.
- Careful attention to detail and reliable follow-through.
- Ability to work independently with little supervision.
- Demonstrated leadership, ownership, or accountability in a previous role.
- Proactive approach and ability to anticipate needs.
- Strong critical thinking and problem-solving skills.
- Emotional intelligence and patience when supporting a busy provider.
- Confident, professional, and organized communication.
- Willingness to take responsibility for assigned work.
- Resourcefulness and self-motivation when learning new workflows.
- Trustworthiness and dependability when handling sensitive information.
- Experience supporting a chiropractic clinic is preferred.
- Experience with Cigna or Veterans Affairs claims is preferred.
- Experience clearing EOB or billing backlogs is preferred.
- Experience preparing operational or billing reports is preferred.
- Experience mentoring, training, or supporting new team members is preferred.
- Experience working closely with a clinic owner, provider, or executive leader is preferred.
Ugodnosti
- Performance-based pay increase after six months.
- Remote work arrangement.
- 30-hour workweek.