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homie AI
homie AI
11 – 50 Zaposleni
LogistikaSvetovanjeTrženje
homie AI builds a GDPR-compliant AI assistant platform for online shops and physical stores. Its SaaS combines real-time product search, personalized chat advice, and omnichannel customer support, connecting to e-commerce platforms such as Shopify, Magento, WooCommerce, and Shopware as well as in-store POS terminals and QR-code access. Retailers and industrial clients can configure brand voice, use multilingual support and analytics, and synchronize live product feeds. The company’s work centers on applying conversational AI to product discovery and customer service across digital and physical retail.
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Delovna mesta v podjetju

Junior Customer Success Manager, AI Chat Assistant (Hybrid)

Help retail and e-commerce customers get value from homie’s AI chat assistant. You’ll manage onboarding, product feedback, backend configuration, and growth opportunities.

DENemčijaHibridnoPolni delovni časJuniorSrednja ravenZahtevani Jezik: nemščinaZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Support retail and e-commerce customers.
  • Respond independently to customer questions by email and in meetings.
  • Help customers get the most from the AI-powered chat assistant.
  • Configure and maintain settings in the product backend.
  • Tailor communication to customers’ differing levels of technical expertise.
  • Share customer feedback and product improvement ideas systematically with the product team.
  • Help Sales Managers assess product functionality.
  • Contribute to scoping proposals for upsell opportunities.
  • Monitor customers with revenue potential on an ongoing basis.
  • Identify expansion opportunities among existing customers.
  • Gradually take ownership of larger projects and customer relationships.
  • Work closely with the Customer Success Lead and founders.
  • Provide regular updates on customer status.

Zahteve

  • Degree in Business Information Systems, Industrial Engineering, Business Administration, or a related field; a focus on digital technologies or artificial intelligence is preferred.
  • Recent graduates in AI or Data Science are also welcome.
  • 0–2 years of professional experience, preferably in customer support or customer success.
  • SaaS or technology experience is desirable but not required.
  • Confidently use Claude Cowork, Google Workspace, Slack, and HubSpot.
  • Be willing to learn project management tools such as Linear quickly.
  • Have a basic understanding of AI tools such as Claude and Gemini, and an interest in prompting.
  • Show an affinity for digital products and backend systems.
  • Have native-level German proficiency.
  • Have good written and spoken English skills.
  • Additional language skills are a plus.
  • Bring a strong customer focus and empathy.
  • Be patient and adaptable when supporting customers with different levels of technical expertise.
  • Take a proactive approach to work.
  • Explain complex topics clearly.
  • Work well in a team and be willing to contribute beyond your immediate area of responsibility.
  • Be enthusiastic about AI technologies and motivated to keep developing.
  • Work in a structured, independent way after onboarding.

Ugodnosti

  • Flexible remote and hybrid work options.
  • A startup culture with flat hierarchies and short decision-making processes.
  • Individual professional development budgets to support personal growth.
  • A close-knit team working toward shared success.
  • Access to a modern AI tech stack, including Claude integration.
  • Monthly wellness and mobility allowances.
  • A permanent employment contract.

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