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GEICO
GEICO
Sponzor vizuma H1BAvtomobilska industrijaSvetovanjeZdravstveno varstvo
GEICO je ameriška zavarovalnica, najbolj znana po avtomobilskem zavarovanju za posamezne voznike in gospodinjstva. Njena digitalna orodja podpirajo upravljanje zavarovalnih polic in obravnavo škodnih zahtevkov, ukrepi za varovanje zasebnosti pa so zasnovani za zaščito podatkov strank. Poleg avtomobilskega zavarovanja GEICO ponuja tudi zavarovanje za lastnike in najemnike stanovanj ter združuje spletne storitve s podporo, osredotočeno na stranke.
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Delovna mesta v podjetju

Engineering Operations Manager, Technical Support

Lead technical support operations for GEICO’s 35,000+ associates, advancing AI, automation, self-service, IT asset management, and operational excellence.

USZdružene države AmerikeFLFloridaHibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaVodja inženiringa
DNSOblakTCP/IPVoIP

Opis

  • Lead and develop a strong technical support team through mentoring and coaching.
  • Guide technicians to deliver reliable, high-quality technical support.
  • Allocate team assignments to meet customer demand and support growth.
  • Coordinate schedules, track overtime, and approve timesheets.
  • Create and deliver training for associates.
  • Shape and administer policies and procedures that advance GEICO Tech initiatives.
  • Organize team activities, including planning and budgeting.
  • Promote the use of AI, automation, and self-service tools.
  • Automate recurring operational work to reduce manual effort and improve reliability and scale.
  • Find business needs suited to AI, design solutions, and introduce technologies for associates.
  • Direct daily operations, service delivery, SLAs, and process improvements.
  • Set and assess performance metrics that guide the team toward its goals.
  • Run efforts to simplify operations, eliminate inefficiencies, and establish departmental best practices.
  • Oversee IT asset management processes and inventory.
  • Coordinate and support audiovisual operations across the enterprise.
  • Manage project dependencies, agree on milestone estimates and dates, and keep delivery on schedule.
  • Work with vendors on hardware, software, and service purchases.

Zahteve

  • Bachelor’s degree in engineering, computer science, information technology, or business, or comparable experience.
  • Five or more years of hands-on experience supporting and leading teams in a technical setting.
  • Strong leadership and team management skills, with an emphasis on efficiency and operational excellence.
  • Familiarity with dashboards and reporting tools, including presenting complex data as actionable insights.
  • Knowledge of technical documentation and the ability to create and teach documentation for departmental needs.
  • Able to manage high-pressure situations and competing priorities.
  • Strong problem-solving ability.
  • Able to spot issues and resolve or escalate them proactively.
  • Able to understand and carry out change management activities.
  • Available for on-call support during high-severity incidents.
  • Able to coordinate with vendors and partner teams to deliver projects.
  • Proficient in English.
  • Experience supporting more than 35,000 users in a large, distributed environment.
  • Familiarity with AI tools and automation.
  • Familiarity with cloud platforms, automation tools, and modern IT infrastructure.
  • Experience handling incidents and supporting users in a large enterprise.
  • Knowledge of core networking technologies, including DHCP, DNS, TCP/IP, VLAN, and SNMP.
  • Experience with Active Directory, Windows Server, and backup solutions.
  • Experience setting up and troubleshooting video conferencing.
  • Good understanding of VoIP technologies.

Ugodnosti

  • Personalized professional development programs.
  • Mentoring.
  • Certification assistance.
  • An inclusive, collaborative culture centered on shared success.
  • Competitive pay.
  • Benefits package.
  • Flexible support for well-being and future needs.
  • Disability accommodations.

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