Skai je podjetje na področju B2B trženjskih tehnologij, ki blagovnim znamkam pomaga upravljati oglaševanje v okviru commerce medijev. Njegova omnichannel platforma združuje maloprodajna medijska omrežja, oglaševanje v iskalnikih in oglaševanje na družbenih omrežjih v enem vmesniku, kar tržnikom omogoča celovit pregled nad uspešnostjo kampanj in naložbami. Orodja, ki jih poganja umetna inteligenca, oglaševalske podatke pretvarjajo v uporabne strategije ter ekipam pomagajo optimizirati medijske programe, zmanjšati razdrobljenost in podpirati rast blagovnih znamk v kanalih digitalne trgovine.
Client Success Director, Performance Marketing
Lead strategy, value, and growth for Skai’s major advertiser and agency accounts. Advise executive clients using Skai’s performance marketing platform.
Opis
- Build and expand relationships with Skai’s largest advertisers and agencies.
- Partner with senior client stakeholders, including executives.
- Guide the full customer journey, from business strategy and value realization to risk management.
- Set account strategy and oversee performance across Retail Media, Paid Search, and Paid Social.
- Work with Client Success Managers to turn strategy into action and connect client goals with Skai’s capabilities.
- Track each account’s commercial context to support adoption, engagement, key commercial discussions, and growth.
- Shape the customer value narrative from discovery through executive updates.
- Run structured customer meetings with executive presence and clear follow-through.
- Keep success plans current with measurable milestones, owners, and timelines.
- Lead quarterly business reviews that quantify impact, savings, reduced risk, and revenue generated.
- Map relationships across client teams and record executive sponsors.
- Keep CRM records and account health assessments accurate, and maintain plans for accounts at risk.
- Bring Product, Sales, Onboarding, Technical Account Management, and Services together on major initiatives.
- Plan accounts jointly with Growth Directors and connect them with client contacts.
- Share guidance on publisher practices and industry verticals.
- Make in-person visits purposeful and record outcomes and next steps.
- Handle escalations involving complex or cross-product issues.
- Use AI thoughtfully to speed up preparation, planning, account research, and client-facing work.
Zahteve
- Bachelor’s degree required; MBA preferred.
- At least five years in enterprise client services, account management, or client-facing technical project management.
- Work in the office three days per week under the hybrid model.
- Demonstrated success owning and growing strategic advertiser or agency relationships, including direct revenue responsibility.
- Strong knowledge of performance marketing for ecommerce, search, and social.
- Practical experience implementing and managing digital campaigns.
- Able to communicate, present, and influence effectively with executive and C-suite audiences.
- Strong listening and storytelling abilities.
- Track record of delivering client-focused strategic solutions and leading business reviews with measured results and expansion discussions.
- Comfortable using AI tools for research, preparation, and documentation.
- Able to manage multiple strategic accounts while keeping relationship records and CRM details current.
- Experience with Skai or comparable performance marketing platforms is preferred.
- Willing to travel up to 20%.
- Amazon, Google, or Meta certifications are a strong plus.
- Strong written and verbal interpersonal communication skills.
- Demonstrated problem-solving ability.
- Results focused.
- Able to work independently and collaboratively.
- Able to thrive in a fast-paced environment with tight deadlines.
Ugodnosti
- Additional bonus compensation.
- Hybrid work arrangement combining home and office.
- Diverse team and vibrant company culture.
- Equal opportunity workplace.
- Reasonable accommodation for qualified applicants with disabilities.