Skai एक B2B मार्केटिंग टेक्नोलॉजी कंपनी है, जो ब्रांडों को कॉमर्स मीडिया में विज्ञापन प्रबंधित करने में मदद करती है। इसका ओम्नीचैनल प्लेटफ़ॉर्म रिटेल मीडिया नेटवर्क, सर्च और सोशल विज्ञापन को एक ही इंटरफ़ेस में लाता है, जिससे मार्केटरों को कैंपेन के प्रदर्शन और निवेश का समेकित दृष्टिकोण मिलता है। AI-संचालित टूल विज्ञापन डेटा को उपयोगी रणनीतियों में बदलते हैं, जिससे टीमें मीडिया कार्यक्रमों को बेहतर बना सकती हैं, बिखराव कम कर सकती हैं और डिजिटल कॉमर्स चैनलों में ब्रांड वृद्धि को समर्थन दे सकती हैं।
Client Success Director, Performance Marketing
Lead strategy, value, and growth for Skai’s major advertiser and agency accounts. Advise executive clients using Skai’s performance marketing platform.
संयुक्त राज्य
न्यूयॉर्क$1,10,000 – $1,20,000 / वर्ष
हाइब्रिडपूर्णकालिकलीडआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Build and expand relationships with Skai’s largest advertisers and agencies.
- Partner with senior client stakeholders, including executives.
- Guide the full customer journey, from business strategy and value realization to risk management.
- Set account strategy and oversee performance across Retail Media, Paid Search, and Paid Social.
- Work with Client Success Managers to turn strategy into action and connect client goals with Skai’s capabilities.
- Track each account’s commercial context to support adoption, engagement, key commercial discussions, and growth.
- Shape the customer value narrative from discovery through executive updates.
- Run structured customer meetings with executive presence and clear follow-through.
- Keep success plans current with measurable milestones, owners, and timelines.
- Lead quarterly business reviews that quantify impact, savings, reduced risk, and revenue generated.
- Map relationships across client teams and record executive sponsors.
- Keep CRM records and account health assessments accurate, and maintain plans for accounts at risk.
- Bring Product, Sales, Onboarding, Technical Account Management, and Services together on major initiatives.
- Plan accounts jointly with Growth Directors and connect them with client contacts.
- Share guidance on publisher practices and industry verticals.
- Make in-person visits purposeful and record outcomes and next steps.
- Handle escalations involving complex or cross-product issues.
- Use AI thoughtfully to speed up preparation, planning, account research, and client-facing work.
आवश्यकताएँ
- Bachelor’s degree required; MBA preferred.
- At least five years in enterprise client services, account management, or client-facing technical project management.
- Work in the office three days per week under the hybrid model.
- Demonstrated success owning and growing strategic advertiser or agency relationships, including direct revenue responsibility.
- Strong knowledge of performance marketing for ecommerce, search, and social.
- Practical experience implementing and managing digital campaigns.
- Able to communicate, present, and influence effectively with executive and C-suite audiences.
- Strong listening and storytelling abilities.
- Track record of delivering client-focused strategic solutions and leading business reviews with measured results and expansion discussions.
- Comfortable using AI tools for research, preparation, and documentation.
- Able to manage multiple strategic accounts while keeping relationship records and CRM details current.
- Experience with Skai or comparable performance marketing platforms is preferred.
- Willing to travel up to 20%.
- Amazon, Google, or Meta certifications are a strong plus.
- Strong written and verbal interpersonal communication skills.
- Demonstrated problem-solving ability.
- Results focused.
- Able to work independently and collaboratively.
- Able to thrive in a fast-paced environment with tight deadlines.
लाभ
- Additional bonus compensation.
- Hybrid work arrangement combining home and office.
- Diverse team and vibrant company culture.
- Equal opportunity workplace.
- Reasonable accommodation for qualified applicants with disabilities.