Infinos GmbH
Infinos GmbH
Infinos GmbH este o companie de servicii medicale cu sediul în Germania, axată pe îngrijirea la distanță pentru scădere în greutate, pe bază de prescripție medicală. Programul său combină medicamente GLP-1, planuri medicale de tratament personalizate, evaluarea eligibilității medicale și coaching individual continuu, împreună cu îndrumare nutrițională. Pacienții pot primi medicamente prin farmacii partenere, pot urma un curs educațional video structurat și pot utiliza un tablou de bord pentru monitorizarea progresului, conceput să sprijine gestionarea sustenabilă a greutății pe baza dovezilor. Compania activează la intersecția dintre servicii medicale, produse farmaceutice și nutriție, iar o echipă restrânsă dezvoltă servicii de sănătate digitală orientate către consumatori.

Working Student Customer Support – Digital Health

Support participants in Infinos’ medically supervised digital weight-loss program through WhatsApp and email. Join a fully remote team providing clear, responsible assistance with everyday questions.

Descriere

  • Respond to participant questions through WhatsApp and email
  • Apply support guidelines and record agreed next steps
  • Assist with participant check-ins
  • Keep treatment plans updated using standardized templates
  • Process administrative requests, including delivery-status questions and address changes
  • Recognize questions requiring medical clarification and escalate them through established procedures
  • Work regular two-hour weekday morning shifts
  • Take occasional weekend or late-evening shifts when available
  • Cover planned absences and vacations by arrangement
  • Share recurring questions and process-improvement ideas with the team
  • Refine support responses and workflows

Cerințe

  • Availability for regular weekday morning work of approximately two hours, ideally on Mondays, Wednesdays, or Fridays
  • Weekend availability or occasional evening shifts from 8:00 p.m. to 10:00 p.m. is advantageous
  • Ability to cover longer shifts from 8:00 a.m. to 4:00 p.m. or afternoon shifts from 4:00 p.m. to 8:00 p.m. by arrangement
  • Excellent written German and a clear, courteous communication style
  • Experience in customer-facing work or support
  • Strong organization when managing several open requests
  • Reliable follow-through, careful documentation, and willingness to ask questions when details are unclear
  • Responsible approach to health-related topics and a clear understanding of the role’s boundaries
  • Prior medical experience is highly valued, such as nursing, an MFA or PTA qualification, or healthcare-related studies
  • Experience with digital patient care, GLP-1 therapies, or tools such as Superchat is helpful

Beneficii

  • Work entirely remotely
  • Coordinate shifts around your studies or other commitments
  • Help people with specific questions about their everyday situations
  • Gain insight into medically supervised weight loss and digital health operations
  • Use clear work templates with direct access to the responsible team members
  • Contribute improvement ideas and take ownership during support shifts

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