Infinos GmbH
Infinos GmbH
Infinos GmbH जर्मनी में स्थित एक स्वास्थ्य सेवा कंपनी है, जो प्रिस्क्रिप्शन-आधारित टेलीहेल्थ वजन घटाने की देखभाल पर केंद्रित है। इसका कार्यक्रम GLP-1 दवाओं, व्यक्तिगत चिकित्सा उपचार योजनाओं, चिकित्सकीय पात्रता जांच और पोषण संबंधी मार्गदर्शन के साथ निरंतर आमने-सामने कोचिंग को एकीकृत करता है। मरीज़ साझेदार फ़ार्मेसियों के माध्यम से दवा प्राप्त कर सकते हैं, वीडियो के ज़रिए तैयार किए गए शिक्षा पाठ्यक्रम का अनुसरण कर सकते हैं और प्रगति पर नज़र रखने वाले डैशबोर्ड का उपयोग कर सकते हैं, जिसे प्रमाण-आधारित और टिकाऊ वजन प्रबंधन में सहायता के लिए बनाया गया है। कंपनी स्वास्थ्य सेवा, फार्मास्यूटिकल्स और पोषण के संगम पर काम करती है तथा उपभोक्ताओं पर केंद्रित डिजिटल स्वास्थ्य सेवाएं विकसित करने वाली एक छोटी टीम के रूप में कार्यरत है।

Working Student Customer Support – Digital Health

Support participants in Infinos’ medically supervised digital weight-loss program through WhatsApp and email. Join a fully remote team providing clear, responsible assistance with everyday questions.

विवरण

  • Respond to participant questions through WhatsApp and email
  • Apply support guidelines and record agreed next steps
  • Assist with participant check-ins
  • Keep treatment plans updated using standardized templates
  • Process administrative requests, including delivery-status questions and address changes
  • Recognize questions requiring medical clarification and escalate them through established procedures
  • Work regular two-hour weekday morning shifts
  • Take occasional weekend or late-evening shifts when available
  • Cover planned absences and vacations by arrangement
  • Share recurring questions and process-improvement ideas with the team
  • Refine support responses and workflows

आवश्यकताएँ

  • Availability for regular weekday morning work of approximately two hours, ideally on Mondays, Wednesdays, or Fridays
  • Weekend availability or occasional evening shifts from 8:00 p.m. to 10:00 p.m. is advantageous
  • Ability to cover longer shifts from 8:00 a.m. to 4:00 p.m. or afternoon shifts from 4:00 p.m. to 8:00 p.m. by arrangement
  • Excellent written German and a clear, courteous communication style
  • Experience in customer-facing work or support
  • Strong organization when managing several open requests
  • Reliable follow-through, careful documentation, and willingness to ask questions when details are unclear
  • Responsible approach to health-related topics and a clear understanding of the role’s boundaries
  • Prior medical experience is highly valued, such as nursing, an MFA or PTA qualification, or healthcare-related studies
  • Experience with digital patient care, GLP-1 therapies, or tools such as Superchat is helpful

लाभ

  • Work entirely remotely
  • Coordinate shifts around your studies or other commitments
  • Help people with specific questions about their everyday situations
  • Gain insight into medically supervised weight loss and digital health operations
  • Use clear work templates with direct access to the responsible team members
  • Contribute improvement ideas and take ownership during support shifts

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