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Infinos GmbH
Infinos GmbH
1 – 10 Employees
Food & BeverageHealthcarePharmaceuticals
Infinos GmbH is a Germany-based healthcare company focused on prescription-backed telehealth weight-loss care. Its program combines GLP-1 medications, individualized medical treatment plans, medical eligibility screening, and ongoing one-to-one coaching with nutritional guidance. Patients can receive medication through partner pharmacies, follow a structured video education course, and use a progress-tracking dashboard designed to support evidence-based, sustainable weight management. The company operates at the intersection of healthcare, pharmaceuticals, and nutrition, with a small team developing consumer-focused digital health services.
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Working Student Customer Support – Digital Health

Support participants in Infinos’ medically supervised digital weight-loss program through WhatsApp and email. Join a fully remote team providing clear, responsible assistance with everyday questions.

DEGermany
€20 / hour
RemotePart-timeEntry levelNo degree requiredGerman RequiredCustomer Support

Description

  • Respond to participant questions through WhatsApp and email
  • Apply support guidelines and record agreed next steps
  • Assist with participant check-ins
  • Keep treatment plans updated using standardized templates
  • Process administrative requests, including delivery-status questions and address changes
  • Recognize questions requiring medical clarification and escalate them through established procedures
  • Work regular two-hour weekday morning shifts
  • Take occasional weekend or late-evening shifts when available
  • Cover planned absences and vacations by arrangement
  • Share recurring questions and process-improvement ideas with the team
  • Refine support responses and workflows

Requirements

  • Availability for regular weekday morning work of approximately two hours, ideally on Mondays, Wednesdays, or Fridays
  • Weekend availability or occasional evening shifts from 8:00 p.m. to 10:00 p.m. is advantageous
  • Ability to cover longer shifts from 8:00 a.m. to 4:00 p.m. or afternoon shifts from 4:00 p.m. to 8:00 p.m. by arrangement
  • Excellent written German and a clear, courteous communication style
  • Experience in customer-facing work or support
  • Strong organization when managing several open requests
  • Reliable follow-through, careful documentation, and willingness to ask questions when details are unclear
  • Responsible approach to health-related topics and a clear understanding of the role’s boundaries
  • Prior medical experience is highly valued, such as nursing, an MFA or PTA qualification, or healthcare-related studies
  • Experience with digital patient care, GLP-1 therapies, or tools such as Superchat is helpful

Benefits

  • Work entirely remotely
  • Coordinate shifts around your studies or other commitments
  • Help people with specific questions about their everyday situations
  • Gain insight into medically supervised weight loss and digital health operations
  • Use clear work templates with direct access to the responsible team members
  • Contribute improvement ideas and take ownership during support shifts

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