BCD Travel
BCD Travel
BCD Travel ajută organizațiile să gestioneze călătoriile de afaceri prin servicii de management al călătoriilor corporate, sprijin pentru gestionarea riscurilor și instrumente integrate pentru programele de călătorii. Compania își desfășoară activitatea în peste 100 de țări, oferind soluții adaptate companiilor și angajaților acestora din sectoarele călătoriilor de afaceri, logisticii, ospitalității și consultanței. De asemenea, compania se concentrează pe îmbunătățirea performanței programelor de călătorii și pe promovarea unor abordări mai sustenabile pentru călătoriile de afaceri.

Travel Operations Supervisor – Poland (Remote)

Lead travel consultant teams, oversee KPIs and reservations, and resolve customer service issues. Support BCD Travel’s corporate travel programs across Europe.

Descriere

  • Oversee the daily operations of a travel consultant team
  • Manage KPIs, workloads, coaching, support, and team development
  • Achieve performance targets and report feedback to the operations manager
  • Apply performance data to improve team effectiveness and efficiency
  • Drive stronger satisfaction for internal and external customers
  • Process client travel reservations
  • Resolve customer complaints and general inquiries
  • Balance and monitor team workloads
  • Contribute to HR activities including workforce planning, evaluations, coaching, and appraisals
  • Support the recruitment and onboarding of new employees
  • Use BCD Travel systems and tools to coach and assist Travel Consultants
  • Guide customers in line with client travel policies
  • Keep current with applicable regulations
  • Contribute to BCD Travel and client-led initiatives
  • Identify and help resolve challenges affecting consultants
  • Review GDS queues each day for quality assurance

Cerințe

  • Professional experience in the corporate travel management sector
  • Strong knowledge of travel-industry policies, procedures, and processes
  • Advanced proficiency with the Amadeus GDS
  • Experience managing people is an advantage
  • Strong spoken and written English, with German preferred; English and French or English only are also accepted
  • Capacity to manage multiple priorities at the same time
  • Ability to work flexible hours independently using sound discretion and judgment
  • High-level professional customer service and issue-resolution skills
  • Strong problem-solving and critical-thinking capabilities

Beneficii

  • Flexible schedules with work-from-home or remote working options
  • Opportunities to expand your skills and advance your career
  • Generous vacation allowance
  • Resources supporting mental, physical, and financial wellbeing
  • Professional travel-industry benefits and discounts
  • Inclusive workplace that celebrates diversity
  • Reasonable and necessary accommodations

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