Levanta dezvoltă software de marketing afiliat pentru vânzătorii de pe marketplace-uri precum Amazon și Walmart. Platforma sa ajută companiile să intre în legătură cu creatori de conținut și influenceri, să gestioneze parteneriatele de afiliere și să urmărească performanța și plățile. Reunește aceste procese pentru ca vânzătorii să se poată concentra pe vânzările de pe marketplace-uri. Compania activează în domeniile marketingului, comerțului electronic și marketingului afiliat.
Support Engineer, Engineering Operations — Levanta (Remote, US)
Support Levanta customers by resolving product, integration, and API issues, and connect Customer Success with Engineering. The role also improves support workflows, documentation, and internal tools for the company’s e-commerce affiliate platform.
Descriere
- Handle customer technical questions and issues through Slack, Linear, and Pylon.
- Learn Levanta’s systems and help customers work through technical problems.
- Report product bugs to Engineering with the context needed to investigate them.
- Write and update technical support resources for Customer Success and Engineering teams.
- Spot recurring problems and recommend product changes.
- Develop internal tools to address frequent support needs.
- Set up AI workflows to make support processes more efficient.
- Coordinate between Customer Success and Engineering to diagnose and resolve product, integration, and API issues.
Cerințe
- Candidates must have a verified LinkedIn profile.
- At least two years of experience in technical support, solutions engineering, or software engineering.
- Able to read and write TypeScript code.
- Strong communication skills and able to manage several technical conversations at once.
- Familiarity with REST APIs, SQL, and cloud tools.
- Must maintain a permanent address in an eligible hub state: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or Washington, DC.
Beneficii
- A collaborative workplace that encourages innovation and creativity.
- Competitive pay and benefits.
- Flexible open vacation and sick leave policy.
- Room to grow professionally at a rapidly expanding startup.
- A diverse and inclusive culture that recognizes each team member’s contribution.