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Develop Health
Develop Health
1 – 10 Angajați
Asigurare de sănătateAsistență medicalăConsultanță
Develop Health este o companie de tehnologie medicală care dezvoltă instrumente de inteligență artificială generativă și automatizare pentru autorizarea prealabilă a medicamentelor. Platforma sa se conectează la sistemele de dosare medicale electronice pentru a ajuta la selectarea formularelor, trimiterea solicitărilor și urmărirea acestora, reducând volumul de muncă administrativă al echipelor medicale. Prin organizarea informațiilor necesare și limitarea erorilor care pot fi evitate, Develop Health susține fluxuri de lucru mai eficiente pentru autorizări și îi ajută pe furnizorii de servicii medicale să se concentreze asupra îngrijirii pacienților.
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Strategic Customer Success Manager - Digital Health and Pharmacy

Lead renewals, retention, and expansion across strategic digital health and pharmacy accounts. Help an AI healthcare company improve access to essential medications.

USStatele Unite ale AmericiiCACalifornia
155.000 $ – 170.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
SQL

Descriere

  • Manage a portfolio of strategic accounts
  • Act as the primary post-sale contact for high-value digital health and pharmacy customers
  • Define success measures with each account and monitor progress
  • Lead quarterly business reviews that link platform performance, approval rates, and turnaround times to customer objectives
  • Use usage and support data to identify account risks and deliver recovery plans
  • Manage renewals and uncover expansion opportunities, including higher volumes and additional sites
  • Work with account executives when expansion discussions require commercial engagement
  • Share customer trends and business impact with product and engineering teams
  • Resolve complex escalations and direct other issues to the appropriate owner
  • Turn effective account practices into repeatable templates and team workflows
  • Contribute to account-health scoring and intervention guidelines

Cerințe

  • At least five years of experience in a post-sale, account-owning position such as Customer Success, Account Management, or Strategic Account Management, with responsibility for a named book of business
  • Track record of retaining and growing accounts through renewals, net revenue retention, successful saves, or volume increases
  • Experience serving business customers in a B2B environment
  • Proven ability to manage accounts proactively through account plans, success measures, health scoring, and quarterly business reviews
  • Confidence interpreting dashboards and converting performance changes into action plans
  • Strong executive presence and comfort leading meetings with customer COOs or heads of pharmacy
  • Ability to rapidly learn prior authorization, benefit verification, pharmacy benefit managers, and payers
  • Ability to quickly understand customer businesses and the product
  • Experience managing accounts for a health technology company serving providers, telehealth companies, or pharmacies is a plus
  • Experience managing accounts at a pharmaceutical manufacturer or pharmaceutical services company is a plus
  • Experience building a Customer Success or Account Management function at an early-stage startup is a plus
  • Experience with women's health, GLP-1, or weight-management telehealth accounts is a plus
  • Experience with Customer Success tools such as Pylon, Gainsight, or Vitally, or with basic SQL, is a plus

Beneficii

  • Meaningful equity in an early-stage company
  • Health, dental, and vision insurance coverage
  • 401(k) matching
  • Flexible paid time off
  • A defined path toward owning a strategic account portfolio as the company expands
  • The opportunity to help accelerate medication access for hundreds of thousands of patients

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