Tabby
Tabby
201 – 500 Angajați
Comerț electronicFintech
Tabby este o companie de tehnologie financiară și comerț electronic care dezvoltă soluții de plată pentru cumpărături mai flexibile. Serviciul său le permite clienților să împartă achizițiile eligibile în patru plăți lunare fără dobândă și include o aplicație pentru descoperirea produselor, brandurilor și ofertelor din categorii precum modă, frumusețe și electronice. Tabby oferă, de asemenea, instrumente comerciale concepute pentru a ajuta companiile să reducă barierele create de prețuri și să își mărească vânzările, în timp ce Tabby Care sprijină retururile și suspendarea plăților atunci când apar probleme cu o achiziție. Serviciul se integrează cu Visa pentru a susține acceptarea pe scară largă de către comercianți.

Service Desk Engineer – Remote in Serbia

Support Tabby’s flexible payments platform by managing incidents, production issues, and operational tooling. Use SQL, monitoring, automation, and AI solutions to strengthen support workflows.

Descriere

  • Triage alerts and incidents, assess their impact, and escalate them to the appropriate teams
  • Coordinate incident resolution while keeping stakeholders updated
  • Take part in the on-call rotation, including occasional after-hours alerts
  • Contribute to post-incident reviews and track resulting action items
  • Manage requests from support teams and internal colleagues
  • Use logs, metrics, and SQL to investigate technical issues, identify defects, and create actionable development tasks
  • Maintain runbooks and documentation for L1 and L2 support teams
  • Improve support and incident management workflows
  • Automate recurring tasks and help develop internal tools, including BackOffice and alerting systems
  • Evaluate and implement AI and LLM-based tools for request handling, incident triage, and documentation

Cerințe

  • Background in service desk, production support, or a comparable operations role
  • Practical incident management experience or a strong willingness to develop in this area
  • Ability to remain organized and communicate clearly during service disruptions
  • Ownership, initiative, and a high degree of independence
  • Experience with monitoring and logging platforms such as Datadog, Grafana, or Kibana
  • Ability to write basic SQL queries
  • Experience using Jira
  • English proficiency sufficient for written communication and technical documentation, at B2 level or above
  • Experience applying AI or LLM tools to support or operational workflows is a plus
  • Google Cloud experience is a plus
  • Google Apps Script experience is a plus
  • Scripting experience with Bash, Python, or Go is a plus
  • Familiarity with ITIL practices is a plus
  • Jira administration experience is a plus

Beneficii

  • Full-time B2B engagement
  • Fully remote work from anywhere in Europe
  • Up to 20% tax allowance
  • 22 days of paid leave each year
  • Additional pay for on-call responsibilities
  • ESOP stock options in a rapidly scaling pre-IPO company
  • Flexible benefits for wellness, travel, or learning
  • Meaningful ownership and rapid development in incident and operations management
  • Opportunity to experiment with AI and modern tools and influence operational practices
  • Collaboration with an international, high-performing engineering team at a global fintech unicorn