Genesys dezvoltă tehnologii de orchestrare a experiențelor bazate pe inteligență artificială pentru organizațiile care doresc să îmbunătățească modul în care interacționează cu clienții și angajații. Portofoliul său include software cloud pentru centre de contact, soluții de gestionare a implicării forței de muncă și platformele Genesys Cloud CX și EX, care combină automatizarea inteligentă cu inteligența artificială integrată în toate canalele de comunicare. Genesys deservește sectoare precum consultanța, sănătatea și asigurările, iar marketplace-ul său AppFoundry oferă aplicații preintegrate care extind capacitățile platformei.
Senior Sales Manager, Enterprise CCaaS — Genesys (Hybrid, Bangalore)
Lead enterprise CCaaS sales across India for Genesys, shaping growth strategy, developing a high-performing team, and building executive customer relationships.
Descriere
- Create and execute enterprise sales strategies across India to deliver revenue and growth goals
- Coach, develop, and motivate the sales team
- Establish team and individual targets while monitoring and reporting performance
- Source new business opportunities and grow the customer base
- Develop and maintain relationships with strategic customers and partners
- Coordinate with marketing, product, and customer success functions
- Oversee sales forecasts, budgets, and pipeline management
- Evaluate market trends, customer requirements, and competitor activity
- Maintain adherence to company policies and established sales processes
- Increase revenue while strengthening customer satisfaction
Cerințe
- 15+ years of total experience, including 8–10 years managing people in a SaaS organization
- Technical and managerial expertise in the CCaaS or customer experience industry
- Experience overseeing regional or enterprise accounts and engaging senior executive stakeholders
- Demonstrated ability to maintain accurate forecasts, pipeline hygiene, and coverage
- Knowledge of AI and digital transformation across key industry sectors
- Strong knowledge of CCaaS, customer experience, or contact center solutions is highly preferred
- Proven ability to lead, coach, and manage sales teams
- Excellent communication, negotiation, and presentation skills
- Consistent record of achieving or exceeding sales targets
- Engineering degree preferred
- Postgraduate degree or management diploma preferred
- Proficiency with CRM platforms and sales analytics
Beneficii
- Competitive salary and commission package
- Comprehensive employee benefits
- Opportunities for professional growth and development
- Collaborative, supportive team environment
- Flexible working arrangements
- Mentorship, learning, leadership development, and education assistance programs
- Paid time for volunteering
- August Free Fridays
- Resources supporting employee well-being
- Programs tailored to employees and their families by region