Genesys उन संगठनों के लिए एआई-संचालित अनुभव ऑर्केस्ट्रेशन तकनीक विकसित करता है जो ग्राहकों और कर्मचारियों के साथ अपने जुड़ाव को बेहतर बनाना चाहते हैं। इसके पोर्टफोलियो में क्लाउड-आधारित संपर्क केंद्र सॉफ़्टवेयर, कार्यबल सहभागिता प्रबंधन तथा Genesys Cloud CX और EX प्लेटफ़ॉर्म शामिल हैं, जो संचार चैनलों के बीच बुद्धिमान स्वचालन और अंतर्निहित एआई को एकीकृत करते हैं। Genesys परामर्श, स्वास्थ्य सेवा और बीमा जैसे क्षेत्रों को सेवाएँ प्रदान करता है। इसका AppFoundry Marketplace पहले से एकीकृत एप्लिकेशन उपलब्ध कराता है, जो इसके प्लेटफ़ॉर्म की क्षमताओं का विस्तार करते हैं।
Senior Sales Manager, Enterprise CCaaS — Genesys (Hybrid, Bangalore)
Lead enterprise CCaaS sales across India for Genesys, shaping growth strategy, developing a high-performing team, and building executive customer relationships.
विवरण
- Create and execute enterprise sales strategies across India to deliver revenue and growth goals
- Coach, develop, and motivate the sales team
- Establish team and individual targets while monitoring and reporting performance
- Source new business opportunities and grow the customer base
- Develop and maintain relationships with strategic customers and partners
- Coordinate with marketing, product, and customer success functions
- Oversee sales forecasts, budgets, and pipeline management
- Evaluate market trends, customer requirements, and competitor activity
- Maintain adherence to company policies and established sales processes
- Increase revenue while strengthening customer satisfaction
आवश्यकताएँ
- 15+ years of total experience, including 8–10 years managing people in a SaaS organization
- Technical and managerial expertise in the CCaaS or customer experience industry
- Experience overseeing regional or enterprise accounts and engaging senior executive stakeholders
- Demonstrated ability to maintain accurate forecasts, pipeline hygiene, and coverage
- Knowledge of AI and digital transformation across key industry sectors
- Strong knowledge of CCaaS, customer experience, or contact center solutions is highly preferred
- Proven ability to lead, coach, and manage sales teams
- Excellent communication, negotiation, and presentation skills
- Consistent record of achieving or exceeding sales targets
- Engineering degree preferred
- Postgraduate degree or management diploma preferred
- Proficiency with CRM platforms and sales analytics
लाभ
- Competitive salary and commission package
- Comprehensive employee benefits
- Opportunities for professional growth and development
- Collaborative, supportive team environment
- Flexible working arrangements
- Mentorship, learning, leadership development, and education assistance programs
- Paid time for volunteering
- August Free Fridays
- Resources supporting employee well-being
- Programs tailored to employees and their families by region