Genesys develops AI-powered experience orchestration technology for organizations seeking to improve how they engage with customers and employees. Its portfolio includes cloud-based contact center software, workforce engagement management, and the Genesys Cloud CX and EX platforms, which combine intelligent automation with embedded AI across communication channels. Genesys serves sectors such as consulting, healthcare, and insurance, while its AppFoundry Marketplace provides pre-integrated applications that extend the capabilities of its platform.
Senior Sales Manager, Enterprise CCaaS — Genesys (Hybrid, Bangalore)
Lead enterprise CCaaS sales across India for Genesys, shaping growth strategy, developing a high-performing team, and building executive customer relationships.
Description
- Create and execute enterprise sales strategies across India to deliver revenue and growth goals
- Coach, develop, and motivate the sales team
- Establish team and individual targets while monitoring and reporting performance
- Source new business opportunities and grow the customer base
- Develop and maintain relationships with strategic customers and partners
- Coordinate with marketing, product, and customer success functions
- Oversee sales forecasts, budgets, and pipeline management
- Evaluate market trends, customer requirements, and competitor activity
- Maintain adherence to company policies and established sales processes
- Increase revenue while strengthening customer satisfaction
Requirements
- 15+ years of total experience, including 8–10 years managing people in a SaaS organization
- Technical and managerial expertise in the CCaaS or customer experience industry
- Experience overseeing regional or enterprise accounts and engaging senior executive stakeholders
- Demonstrated ability to maintain accurate forecasts, pipeline hygiene, and coverage
- Knowledge of AI and digital transformation across key industry sectors
- Strong knowledge of CCaaS, customer experience, or contact center solutions is highly preferred
- Proven ability to lead, coach, and manage sales teams
- Excellent communication, negotiation, and presentation skills
- Consistent record of achieving or exceeding sales targets
- Engineering degree preferred
- Postgraduate degree or management diploma preferred
- Proficiency with CRM platforms and sales analytics
Benefits
- Competitive salary and commission package
- Comprehensive employee benefits
- Opportunities for professional growth and development
- Collaborative, supportive team environment
- Flexible working arrangements
- Mentorship, learning, leadership development, and education assistance programs
- Paid time for volunteering
- August Free Fridays
- Resources supporting employee well-being
- Programs tailored to employees and their families by region