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GLAS
GLAS
201 – 500 Angajați
ConsultanțăFinanțeJuridic
GLAS oferă servicii independente de agent de împrumuturi, administrator fiduciar și administrare a datoriilor pentru tranzacții financiare complexe. Activitatea sa acoperă împrumuturile sindicalizate și bilaterale, finanțarea structurată, piețele de capital, aranjamentele de tip escrow și restructurările, sprijinind clienți instituționali precum bănci, firme de avocatură, firme de private equity și împrumutați corporativi. Cu sediul central la Londra și o rețea internațională de birouri, GLAS combină serviciile de agent al facilității, agent administrativ, agent al garanțiilor și agent de plăți sau agent fiscal cu tehnologia pentru tranzacții, expertiza juridică internă și asistența disponibilă non-stop. Compania se concentrează în special pe tranzacții în dificultate, transfrontaliere și neobișnuite.
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Senior Client Services Team Leader, Traded Loans — GLAS

Lead client services teams and oversee complex traded loan administration at GLAS, an institutional debt services provider. The role covers operational controls, risk escalation, team development and transaction servicing in a hybrid UK setting.

GBRegatul UnitHibridNormă întreagăSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Guide and support a Client Services sub-team.
  • Set priorities and manage individual and team workloads.
  • Oversee daily operations to meet deadlines, service standards, control requirements and client commitments.
  • Serve as the main escalation contact for complex trades, cash movements, documentation, client matters and operational risks.
  • Manage a smaller portfolio of complex traded loans as the primary operational contact for transaction parties.
  • Manage direct reports through regular one-to-ones, goal setting, coaching, feedback and development plans.
  • Assign transactions, trades and recurring duties across the team.
  • Track diaries, shared inboxes, work queues and lifecycle events.
  • Arrange cover for absences and raise staffing pressures and control gaps.
  • Oversee new-starter onboarding, training and cross-training.
  • Review and oversee or approve lifecycle events, payments, notices, calculations, settlements and system updates.
  • Review and approve transfers processed through ClearPar or offline.
  • Maintain Solvas, DebtDomain and other operational systems.
  • Oversee transfer fee billing, reconciliations, cash breaks, SSI checks and callback procedures.
  • Interpret facility agreements, transfer certificates, assignments and related documents.
  • Manage transfer requests and cash movements between borrowers and lenders.
  • Apply waterfall provisions, lender agreements, loss-sharing arrangements and letter-of-credit servicing requirements.
  • Handle complex enquiries from borrowers, lenders, counsel and clients.
  • Conduct or oversee due diligence covering fraud, money laundering, sanctions, financial risk and reputation risk.
  • Escalate incidents, payment issues, missed deadlines, unclear documentation and control failures.
  • Assist with incident investigations, root-cause analysis and corrective actions.
  • Work with Client Services leaders, global Team Leads and internal stakeholders.
  • Lead or contribute to process improvements and change initiatives.

Cerințe

  • Bring substantial experience in syndicated loans, loan agency, primary or secondary loan trading, or comparable financial services operations.
  • Demonstrate the ability to review complex work, manage operational risk and deliver accurately under tight deadlines.
  • Interpret facility and transfer documents confidently, identify unclear or non-standard terms, and determine when to escalate.
  • Experience with loan administration and settlement systems such as Solvas, ClearPar and DebtDomain is desirable.
  • Have preferably coached, mentored, supervised or line-managed colleagues.
  • Know traded deal servicing, transfers, cash movements, reconciliations and lifecycle events well.
  • Lead visibly and accountably, with a supportive and inclusive management approach.
  • Communicate clearly and confidently, including in challenging client or stakeholder discussions.
  • Solve problems proactively, challenge constructively, escalate appropriately and follow issues through to resolution.
  • Represent GLAS to a high standard.
  • Develop colleagues, strengthen controls and improve consistency across teams and locations.
  • Stay organised and resilient while handling competing deadlines in a fast-moving, growing business.
  • Bring strong attention to detail, sound judgement and the ability to distinguish urgent work from longer-term priorities.

Beneficii

  • Base salary plus bonus
  • Hybrid working
  • 28 days of annual leave plus bank holidays
  • Long-service award
  • Private medical insurance
  • Private pension plan
  • Life insurance plan
  • Employee Assistance Programme (EAP)
  • Season ticket loan scheme
  • Annual eye examination
  • Gym membership discount
  • Career development and study support

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