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Maple (getmaple.ca)
Maple (getmaple.ca)
51 – 200 Angajați
Asistență medicalăConsultanțăMarketing
Maple (getmaple.ca) este o companie canadiană de servicii medicale virtuale, axată pe facilitarea accesului la îngrijire medicală prin smartphone-uri și computere. Platforma sa conectează persoane și familii cu medici autorizați și asistenți medicali specializați, oferind servicii precum rețete online, adeverințe medicale, analize de laborator, îngrijire pediatrică și consultații cu medici specialiști fără trimitere. Maple oferă acces permanent la servicii medicale și sprijină gestionarea proactivă a sănătății în domenii precum sănătatea mintală, dermatologia și endocrinologia. Activitatea companiei se concentrează pe îmbunătățirea experienței medicale prin servicii digitale convenabile și opțiuni flexibile de abonament.
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Locurile de muncă ale companiei

Senior Bilingual Client Success Manager – Hybrid Canada

Lead client onboarding, renewals, retention, and account growth for Maple’s healthcare partnerships. Build trusted relationships with stakeholders in French and English while using data to guide strategic account decisions.

CACanada
88.000 $ – 100.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage a portfolio of clients across Channel Partnerships or Direct Partnerships
  • Oversee program launches and client onboarding
  • Act as the primary bilingual contact and strategic advisor for clients in French and English
  • Assess account objectives, business contexts, and decision-makers to tailor resources and strategy
  • Run business reviews and turn performance data into practical recommendations
  • Develop expansion, upsell, and cross-sell opportunities
  • Lead renewal cycles, including forecasting and negotiations, alongside Sales
  • Report account trends, risks, and growth opportunities to leadership with recommended actions
  • Help develop account playbooks and operational best practices
  • Coordinate with Sales, Marketing, Product, and Support to deliver a consistent client experience
  • Take ownership of portfolio Net Revenue Retention results
  • Provide senior bilingual expertise and support continuous process improvement

Cerințe

  • Professional fluency in spoken and written French and English
  • At least 4–6 years of client-facing experience in Client Success, Account Management, or Sales
  • Background managing complex accounts with multiple stakeholders
  • Demonstrated success retaining and expanding portfolios while meeting or exceeding Net Revenue Retention targets
  • Ability to independently manage lengthy, non-standard renewal or transition cycles with limited direction
  • Strong data skills and the ability to convert performance metrics into insights and recommendations
  • Experience leading cross-functional initiatives and collaborating with senior stakeholders
  • Excellent relationship-building, presentation, and communication abilities in both French and English
  • Strategic, results-oriented approach with strong ownership and urgency
  • Employment is conditional on an EPIC criminal record check and identity verification; further employment or education checks may apply based on the role

Beneficii

  • Round-the-clock access to general practitioners, pediatric care, and mental health therapy for you and your family
  • Medical, dental, and life insurance coverage
  • Health spending account
  • Annual flexible benefits budget for professional development, wellness costs, or a one-time retirement savings contribution
  • Ten dedicated health days for rest, medical appointments, or caregiving
  • Option to work internationally from eligible countries for up to five days annually
  • Group retirement savings plan
  • Three weeks of vacation

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