New Era Technology
New Era Technology
New Era Technology este o companie globală de servicii tehnologice care ajută organizațiile să își modernizeze sistemele, spațiile de lucru și infrastructura de care depind. Activitatea sa acoperă instrumente de colaborare, rețele pentru întreprinderi, modernizarea soluțiilor cloud și a aplicațiilor, proiectarea și integrarea sistemelor audiovizuale, servicii IT gestionate, securitate cibernetică, securitate fizică, strategie pentru inteligență artificială, automatizare inteligentă și implementare pe teren. Compania combină consultanța și implementarea cu asistență continuă pentru clienți din domeniile întreprinderilor, sănătății, administrației publice, educației, comerțului cu amănuntul și serviciilor bancare. Pentru candidații care explorează cariere în servicii tehnologice, New Era Technology oferă roluri legate de furnizarea și gestionarea unor medii tehnologice digitale și fizice complexe.

Remote Network Engineer, Field Support - Philippines

Provide remote engineering support for customer SD-WAN, Meraki, Cradlepoint, LTE/5G, and satellite connectivity deployments. Guide field technicians through installations, cutovers, troubleshooting, and live network turn-ups.

Descriere

  • Manage and support multiple customer networks across varied technical environments.
  • Deploy, configure, and maintain Cisco Catalyst SD-WAN using vManage and vEdge/cEdge platforms.
  • Configure and administer Cisco Meraki MX, MS, and MR solutions.
  • Implement and support Cradlepoint routers through NetCloud Manager.
  • Incorporate LTE/5G and satellite connectivity into enterprise network architectures.
  • Deliver real-time remote assistance to field technicians during installations, cutovers, and troubleshooting.
  • Support deployment validation, service activation, and issue resolution during live implementations.
  • Coordinate simultaneous support across customer networks through effective prioritization and communication.
  • Follow customer-specific standards, service-level agreements, and security requirements.
  • Provide customer-facing engineering expertise and remote technical direction.

Cerințe

  • 4–7+ years of hands-on data networking or network engineering experience supporting large-scale, national, or international deployments.
  • Practical expertise with Cisco Catalyst SD-WAN, including vManage, policy control, and routing.
  • Experience supporting Microsoft desktop and laptop computers, smartphones, tablets, and other mobile devices.
  • Strong working knowledge of Cisco Meraki MX, MS, and MR platforms.
  • Experience with the Cradlepoint NetCloud ecosystem.
  • Sound knowledge of OSPF, BGP, TCP/IP, VPNs, and core network security principles.
  • Background supporting distributed environments and connectivity for remote sites.
  • Experience using wired and wireless network monitoring and troubleshooting tools.
  • Strong analytical, troubleshooting, and problem-solving abilities in high-pressure situations.
  • Ability to communicate technical instructions clearly to field technicians and non-technical stakeholders.
  • Demonstrated ability to prioritize work across multiple customer environments.
  • Excellent communication and technical documentation skills.
  • Starlink deployment and satellite connectivity experience is advantageous.
  • Familiarity with Fortinet firewalls and SD-WAN capabilities is advantageous.
  • Experience with multi-carrier cellular deployments and failover architecture is advantageous.
  • Certifications such as CCNA, CCNP, Meraki CMNA/CMNO, Cradlepoint, Juniper, CompTIA, Apple, Linux, or Fortinet NSE are advantageous.
  • Availability to work Monday–Friday, 2:00 pm–11:00 pm ET (US).

Beneficii

  • HMO coverage from day one, including one free dependent.
  • Health and wellness reimbursement benefits.
  • Sun Life group insurance.
  • Company salary loan program.
  • Government contributions.
  • Assistance with government loan payments.
  • 13th-month pay.
  • Night differential pay.
  • Holiday pay for hours worked on holidays.
  • Mandated leave entitlements.
  • Company-provided work equipment.
  • Ongoing training.
  • Personal and professional development opportunities.
  • Competitive benefits package.

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