The Hello Team oferă soluții structurate de recrutare offshore și gestionare a forței de muncă pentru companiile care au nevoie de echipe dedicate la distanță. Compania recrutează, angajează și coordonează echipe nearshore și offshore în peste 30 de țări, iar serviciile sale includ recrutare la distanță, externalizarea proceselor de afaceri, servicii de preluare a apelurilor și dezvoltarea de centre de contact. Modelul companiei combină recrutarea locală, supravegherea operațională din Statele Unite, instruirea angajaților și gestionarea forței de muncă în timp real. The Hello Team deservește organizații din domeniul sănătății, asigurărilor, logisticii, imobiliarelor, serviciilor profesionale și din alte sectoare, punând accent pe monitorizarea performanței, responsabilitate și aliniere culturală.
Remote Collections Follow-Up Representative
Follow up with customers about overdue payments, contact banks for updates, and track open requests. This full-time remote role works during U.S. Eastern business hours.
Descriere
- Follow up with customers about overdue payments and collections.
- Contact banks to obtain updates and resolve pending items.
- Maintain regular follow-up with customers and financial institutions.
- Track overdue payments, open requests, and follow-up activity.
- Keep accurate records of calls, updates, and communications.
- Communicate clearly and professionally with customers and bank representatives.
- Address delays proactively so outstanding items receive timely attention.
- Handle other duties related to the role as assigned.
Cerințe
- Proficient written and spoken English.
- Strong verbal communication and a professional phone manner.
- Customer service, sales, collections, or similar experience is preferred.
- Experience making frequent outbound calls.
- Ability to manage multiple open items and follow through consistently.
- Prior collections experience is not required; training is provided.
- Strong follow-up skills, persistence, and attention to detail.
- Proactive, results-focused approach and willingness to take initiative.
- Resourcefulness, accountability, and a strong sense of ownership.
- Adaptable, reliable, self-motivated, confident, and open to unconventional solutions.
- Strong problem-solving skills and ability to work independently.
- Ability to multitask in a fast-paced work environment.
- Strong organizational skills and ability to manage daily operations.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Familiarity with common business tools, including email, spreadsheets, and document management systems.
- Ability to learn new systems, software, and workflows quickly.
- Ability to follow established processes accurately with minimal supervision.
- Availability during U.S. Eastern (New York) business hours and flexibility to meet business needs.
- Interest in long-term career opportunities.
- Ability to complete a background check.
- Reliable Windows 10 or newer computer, two monitors, and high-speed internet.
- Reliable backup power, such as a power bank, UPS, inverter, or generator.
- Professional home workstation suitable for uninterrupted remote work.
Beneficii
- Fully remote work.
- Positive work environment with potential for growth.
- Training provided on the client's internal systems and processes.
- Full-time schedule of 40 hours per week.
- Long-term opportunity.