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InteLogix
InteLogix
5.001 – 10.000 Angajați
ConsultanțăExperiența cliențilorFinanțe
InteLogix oferă servicii de experiență a clienților (CXaaS) și soluții de gestionare a conturilor de încasat pentru organizații din mai multe industrii. Abordarea sa combină suportul uman dedicat cu operațiuni susținute digital, pentru a ajuta clienții să îmbunătățească interacțiunile cu propriii clienți, să protejeze reputația brandului și să gestioneze mai eficient creanțele. Punând accent pe servicii empatice și pe relații de lungă durată cu clienții, InteLogix reunește expertiza în experiența clienților, consultanță și finanțe într-o echipă numeroasă și bine consolidată.
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Remote Bankruptcy Call Center Representative at InteLogix

InteLogix is hiring a remote Call Center Representative to manage bankruptcy filings, update customer accounts, and support residential customers across billing and bankruptcy processes.

USStatele Unite ale AmericiiALAlabamaOKOklahomaPAPennsylvaniaTNTennessee
12 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Review bankruptcy filings and identify the associated customer accounts and sub-accounts
  • Establish and maintain bankruptcy cases in line with documented procedures
  • Prepare account statements showing pre-petition and post-petition balances as needed
  • Apply credits to pre-petition balances and keep account information accurate
  • Respond to inbound calls from residential customers about bankruptcy-related matters
  • Explain bankruptcy procedures, account status, billing practices, and pre-petition and post-petition balances to customers
  • Complete assigned offline activities related to bankruptcy processing
  • Keep customer records and supporting documentation accurate and up to date
  • Support other functions and provide backup coverage for team workflows
  • Follow department procedures, compliance standards, and service-level requirements
  • Coordinate with colleagues to maintain consistent workflow coverage
  • Handle other responsibilities assigned by management

Cerințe

  • You must be at least 18 years old.
  • A high school diploma or equivalent is required.
  • Reliable attendance is essential.
  • Comfort with computers and technology, including managing multiple windows and tabs while assisting customers by phone, is required.
  • You must stay engaged on the phone for your entire shift without distractions.
  • At least one year of customer service experience is required.
  • Strong written and verbal communication skills are required.
  • You must be able to apply basic mathematical concepts.
  • Call center or collections experience is preferred.
  • You must supply two computer monitors and the necessary cables.
  • A high-speed internet connection using Ethernet to the router is required; satellite, wireless, and hotspot connections are not accepted. Minimum speeds are 10 Mbps download and 5 Mbps upload.
  • Wi-Fi must remain disabled at all times.
  • A private, distraction-free home workspace with a closable door is required.
  • Employment is conditional on completing a drug screening and background check.
  • Ongoing access to client systems may depend on applicable background screening and client security and access requirements.

Beneficii

  • Paid training
  • Medical, dental, and vision insurance
  • Paid time off
  • Employee discounts
  • Full-time, non-seasonal employment
  • Career advancement opportunities
  • InteLogix provides a computer for the duration of employment on this program

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