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Sharecare
Sharecare
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăMarketing
Sharecare este o companie de sănătate digitală axată pe facilitarea accesului la resursele de asistență medicală și pe susținerea unor rezultate mai bune în ceea ce privește starea de bine. Platforma sa reunește navigarea personalizată în domeniul sănătății, monitorizarea obiceiurilor sănătoase, recomandări bazate pe dovezi și terapii digitale pentru domenii precum astmul și sănătatea femeilor. Sharecare utilizează, de asemenea, inteligența artificială pentru a-i ajuta pe oameni să își gestioneze informațiile de sănătate și colaborează cu CareLinx pentru coordonarea îngrijirii la domiciliu cu echipele clinice. Pe lângă serviciile sale de sănătate, compania colaborează cu organizații în cadrul unor inițiative de sănătate comunitară, inclusiv eforturi de măsurare și consolidare a stării de bine a comunităților.
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Operations Manager, Medical Records Retrieval

Lead Sharecare’s remote medical records retrieval operations, overseeing release-of-information teams, client relationships, service quality, and financial performance. Drive consistent delivery through staff development, process improvement, client implementations, and coordination with domestic and global partners.

USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăOperațiuni

Descriere

  • Set the direction for the operation and lead with compassion, respect, accountability, and innovation.
  • Lead client meetings to ensure programs and services meet or exceed customer expectations.
  • Guide release-of-information specialists to meet goals efficiently and profitably.
  • Assign work, make timely decisions, and support team development.
  • Align effective processes with regional counterparts.
  • Define measures and guidelines for assessing performance against objectives.
  • Recruit and retain staff, set expectations, coach and mentor employees, and manage performance.
  • Provide on-site coverage when required and arrange backup during leave or absences.
  • Maintain timekeeping and attendance standards.
  • Work with domestic and global teams to meet turnaround and quality targets, update standard operating procedures, and ensure training is completed.
  • Hold weekly one-on-one meetings with direct reports.
  • Oversee new client launches and tailored projects.
  • Schedule and join client calls, communicating with clients and Sharecare leadership.
  • Review daily reports and ensure follow-up actions are completed.
  • Prepare monthly portfolio presentations for senior leaders.
  • Keep process instructions current and deliver client-specific training to associates.
  • Work with Solutions and IT to resolve connectivity problems.
  • Track daily performance and address client concerns about delivery and quality.
  • Support annual budgeting and fiscal planning.
  • Assess and improve financial results, including revenue, costs, profit, and margins.
  • Build client relationships and evaluate opportunities for growth.
  • Develop client relationships, identify growth opportunities, and help establish new partnerships.
  • Coordinate with Client Success to support customer satisfaction.

Cerințe

  • A bachelor’s degree and relevant prior experience are preferred.
  • High proficiency with Microsoft Outlook, Word, and Excel is required.
  • Ability to work in a fast-paced, multitasking environment, prioritize work, and meet deadlines.
  • Strong communication skills.
  • Excellent customer service and negotiation skills.
  • Strong attention to detail, analytical ability, and problem-solving skills.
  • Ability to handle confidential materials and information professionally.
  • Availability to travel as needed, potentially extensively and with overnight stays.
  • Ability to sit or stand for extended periods.
  • Ability to lift and carry materials weighing up to 25 pounds.
  • Speaking and hearing ability sufficient for effective communication.
  • Eye-hand coordination, hearing, and visual acuity needed for daily tasks.
  • Maintain current and annual HIPAA certification.
  • Protect patient, employee, and volunteer privacy and access information only when needed for work.
  • Follow corporate integrity and security requirements.
  • Report unethical, fraudulent, or unlawful conduct or activity.

Beneficii

  • Equal opportunity employer.
  • E-Verify employer.
  • Remote work opportunity.
  • Employee engagement and development opportunities.

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