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Sharecare
Sharecare
1001 – 5000 Darbinieki
H1B vīzas sponsorsKonsultācijasMārketingsVeselības aprūpe
Sharecare ir digitālās veselības uzņēmums, kura mērķis ir padarīt veselības aprūpes resursus pieejamākus un veicināt labākus labklājības rezultātus. Tās platforma apvieno personalizētu veselības aprūpes orientēšanu, veselīgu paradumu uzraudzību, uz pierādījumiem balstītus ieteikumus un digitālās terapijas tādās jomās kā astma un sieviešu veselība. Sharecare izmanto arī mākslīgo intelektu, lai palīdzētu cilvēkiem pārvaldīt informāciju par savu veselību, un sadarbojas ar CareLinx, koordinējot aprūpi mājās ar klīniskajām komandām. Papildus veselības aprūpes pakalpojumiem uzņēmums sadarbojas ar organizācijām kopienu veselības iniciatīvās, tostarp centienos novērtēt un stiprināt kopienu labklājību.
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Vakances uzņēmumā

Operations Manager, Medical Records Retrieval

Lead Sharecare’s remote medical records retrieval operations, overseeing release-of-information teams, client relationships, service quality, and financial performance. Drive consistent delivery through staff development, process improvement, client implementations, and coordination with domestic and global partners.

USAmerikas Savienotās ValstisAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuOperācijas

Apraksts

  • Set the direction for the operation and lead with compassion, respect, accountability, and innovation.
  • Lead client meetings to ensure programs and services meet or exceed customer expectations.
  • Guide release-of-information specialists to meet goals efficiently and profitably.
  • Assign work, make timely decisions, and support team development.
  • Align effective processes with regional counterparts.
  • Define measures and guidelines for assessing performance against objectives.
  • Recruit and retain staff, set expectations, coach and mentor employees, and manage performance.
  • Provide on-site coverage when required and arrange backup during leave or absences.
  • Maintain timekeeping and attendance standards.
  • Work with domestic and global teams to meet turnaround and quality targets, update standard operating procedures, and ensure training is completed.
  • Hold weekly one-on-one meetings with direct reports.
  • Oversee new client launches and tailored projects.
  • Schedule and join client calls, communicating with clients and Sharecare leadership.
  • Review daily reports and ensure follow-up actions are completed.
  • Prepare monthly portfolio presentations for senior leaders.
  • Keep process instructions current and deliver client-specific training to associates.
  • Work with Solutions and IT to resolve connectivity problems.
  • Track daily performance and address client concerns about delivery and quality.
  • Support annual budgeting and fiscal planning.
  • Assess and improve financial results, including revenue, costs, profit, and margins.
  • Build client relationships and evaluate opportunities for growth.
  • Develop client relationships, identify growth opportunities, and help establish new partnerships.
  • Coordinate with Client Success to support customer satisfaction.

Prasības

  • A bachelor’s degree and relevant prior experience are preferred.
  • High proficiency with Microsoft Outlook, Word, and Excel is required.
  • Ability to work in a fast-paced, multitasking environment, prioritize work, and meet deadlines.
  • Strong communication skills.
  • Excellent customer service and negotiation skills.
  • Strong attention to detail, analytical ability, and problem-solving skills.
  • Ability to handle confidential materials and information professionally.
  • Availability to travel as needed, potentially extensively and with overnight stays.
  • Ability to sit or stand for extended periods.
  • Ability to lift and carry materials weighing up to 25 pounds.
  • Speaking and hearing ability sufficient for effective communication.
  • Eye-hand coordination, hearing, and visual acuity needed for daily tasks.
  • Maintain current and annual HIPAA certification.
  • Protect patient, employee, and volunteer privacy and access information only when needed for work.
  • Follow corporate integrity and security requirements.
  • Report unethical, fraudulent, or unlawful conduct or activity.

Priekšrocības

  • Equal opportunity employer.
  • E-Verify employer.
  • Remote work opportunity.
  • Employee engagement and development opportunities.

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