GoLean Health oferă asistenți medicali la distanță și recepționeri virtuali pentru cabinetele medicale. Personalul său virtual îi sprijină pe medici, stomatologi, veterinari, chiropracticieni și optometriști în activități administrative și în comunicarea cu pacienții. Compania afirmă că asistenții săi sunt instruiți în cerințele HIPAA și pot ajuta cabinetele să gestioneze activitatea de zi cu zi și să se dezvolte cu sprijin la distanță. Contextul de recrutare al GoLean Health se concentrează pe roluri administrative virtuale care deservesc furnizorii de servicii medicale.
Medical Virtual Assistant (MVA)
Provide remote administrative support to a U.S. chiropractic clinic across insurance, claims, billing, and patient documentation. Prepare operational reports and coordinate tasks across providers and care teams.
Descriere
- Verify patient coverage after check-in and keep insurance records accurate.
- Review denied claims, determine why they were rejected, support resubmission, and help prevent recurring errors.
- Process Explanation of Benefits (EOB) documents and work through outstanding backlogs.
- Address unpaid insurance balances and patient account concerns.
- Assist with Cigna and Veterans Affairs claims.
- Arrange vendor payments, including checks when required.
- Track SOAP note completion, accuracy, and compliance.
- Monitor missed and canceled visits and look for scheduling patterns.
- Compile reports covering balances, appointments, EOB backlogs, denied claims, and operational measures.
- Explain report findings and offer actionable recommendations.
- Keep communication flowing among providers, care teams, and administrative staff.
- Spot workflow bottlenecks, billing issues, delayed documentation, scheduling problems, and patient account concerns.
- Suggest workable changes to make clinic operations more efficient.
Cerințe
- At least one year of experience as a Medical Virtual Assistant.
- Experience supporting a U.S. healthcare practice.
- Experience with insurance checks, EOBs, claims, denials, patient balances, or billing support.
- Familiarity with CPT and ICD-10 codes.
- Strong written and spoken English.
- A polished, professional communication style and executive presence.
- Must use macOS.
- Careful attention to detail and reliable follow-through.
- Able to work independently with little supervision.
- Demonstrated leadership, ownership, or accountability in a prior role.
- Proactive and able to anticipate needs.
- Meticulous with billing, records, and reporting.
- Strong judgment and problem-solving skills.
- Patient and emotionally perceptive when supporting a busy provider.
- Confident, professional, and organized communicator.
- Takes responsibility for assigned work.
- Resourceful and self-directed when learning new processes.
- Trustworthy and dependable, with discretion handling sensitive information.
- Available Monday through Friday for six hours per day.
Beneficii
- Performance-based pay increase after six months.
- Remote work arrangement.
- 30-hour workweek.