Job Duck conectează profesioniștii cu roluri de lucru la distanță, cu normă întreagă, care sprijină companii cu sediul în Statele Unite. Oportunitățile sale includ asistență juridică, marketing, suport pentru directori și gestionarea cazurilor, deservind clienți și echipe din domeniile consultanței, marketingului și activității juridice. Compania se concentrează pe sprijinirea profesioniștilor care lucrează la distanță pentru a-și construi cariere durabile de acasă, prin sprijin continuu și resurse pentru dezvoltarea profesională.
Junior Legal Client Services Specialist
Handle client intake, calls, consultations, and CRM records for US-based legal practices in estate planning, probate, partition, and personal injury.
Descriere
- Call prospective clients who need follow-up
- Manage incoming leads and guide prospects through initial intake
- Answer calls as a professional first point of contact
- Book paid consultations and enter appointments on the relevant calendar
- Work with the legal team on consultation scheduling and lead conversion
- Communicate professionally with prospective clients and colleagues
- Keep the intake process organized and consistent
- Track lead activity and update CRM communication records
- Coordinate appointments using Calendly and Outlook
- Send consultation reminders and follow-up messages
- Keep lead records current in Clio Grow and Clio Manage
- Support intake for estate planning, probate, partition, and personal injury matters
Cerințe
- At least 1 year of experience in a client-facing position, such as customer service or sales
- Advanced or native-level written and spoken English
- Experience with intake, lead management, customer service, scheduling, reception, or a related client-facing function
- Clear, professional verbal communication
- Strong client service skills
- Professional phone manner
- Inbound lead management skills
- Outbound follow-up skills
- Consultation scheduling skills
- Calendar coordination skills
- CRM management skills
- Accurate data entry
- Attention to detail
- Results-focused approach
- Strong work ethic
- Professional conduct
- Ability to collaborate with a team
- Organization and time management skills
- Reliability and accountability
- Ability to manage competing priorities
- Consistent follow-through
- Proficiency with Clio Grow, Clio Manage, Ooma, Outlook, and Calendly
- Availability to work 8:00 AM–5:00 PM EST/EDT
Beneficii
- Remote work opportunity
- Workplace with Great Place to Work Certification
- Full-time, Monday-to-Friday schedule