Job Duck connects professionals with full-time remote roles supporting United States-based businesses. Its opportunities span legal assistance, marketing, executive support, and case management, serving clients and teams across consulting, marketing, and legal work. The company focuses on helping remote professionals build sustainable careers from home through ongoing support and career development resources.
Junior Legal Client Services Specialist
Handle client intake, calls, consultations, and CRM records for US-based legal practices in estate planning, probate, partition, and personal injury.
Description
- Call prospective clients who need follow-up
- Manage incoming leads and guide prospects through initial intake
- Answer calls as a professional first point of contact
- Book paid consultations and enter appointments on the relevant calendar
- Work with the legal team on consultation scheduling and lead conversion
- Communicate professionally with prospective clients and colleagues
- Keep the intake process organized and consistent
- Track lead activity and update CRM communication records
- Coordinate appointments using Calendly and Outlook
- Send consultation reminders and follow-up messages
- Keep lead records current in Clio Grow and Clio Manage
- Support intake for estate planning, probate, partition, and personal injury matters
Requirements
- At least 1 year of experience in a client-facing position, such as customer service or sales
- Advanced or native-level written and spoken English
- Experience with intake, lead management, customer service, scheduling, reception, or a related client-facing function
- Clear, professional verbal communication
- Strong client service skills
- Professional phone manner
- Inbound lead management skills
- Outbound follow-up skills
- Consultation scheduling skills
- Calendar coordination skills
- CRM management skills
- Accurate data entry
- Attention to detail
- Results-focused approach
- Strong work ethic
- Professional conduct
- Ability to collaborate with a team
- Organization and time management skills
- Reliability and accountability
- Ability to manage competing priorities
- Consistent follow-through
- Proficiency with Clio Grow, Clio Manage, Ooma, Outlook, and Calendly
- Availability to work 8:00 AM–5:00 PM EST/EDT
Benefits
- Remote work opportunity
- Workplace with Great Place to Work Certification
- Full-time, Monday-to-Friday schedule