„Job Duck“ susieja specialistus su visą darbo dieną trunkančiais nuotolinio darbo vaidmenimis, padedančiais Jungtinėse Amerikos Valstijose veikiančioms įmonėms. Galimybės apima teisinę pagalbą, rinkodarą, vadovų palaikymą ir bylų valdymą, o klientai bei komandos dirba konsultavimo, rinkodaros ir teisės srityse. Įmonė siekia padėti nuotoliniu būdu dirbantiems specialistams kurti tvarią karjerą iš namų, teikdama nuolatinę pagalbą ir karjeros tobulėjimo išteklius.
Junior Legal Client Services Specialist
Handle client intake, calls, consultations, and CRM records for US-based legal practices in estate planning, probate, partition, and personal injury.
Aprašymas
- Call prospective clients who need follow-up
- Manage incoming leads and guide prospects through initial intake
- Answer calls as a professional first point of contact
- Book paid consultations and enter appointments on the relevant calendar
- Work with the legal team on consultation scheduling and lead conversion
- Communicate professionally with prospective clients and colleagues
- Keep the intake process organized and consistent
- Track lead activity and update CRM communication records
- Coordinate appointments using Calendly and Outlook
- Send consultation reminders and follow-up messages
- Keep lead records current in Clio Grow and Clio Manage
- Support intake for estate planning, probate, partition, and personal injury matters
Reikalavimai
- At least 1 year of experience in a client-facing position, such as customer service or sales
- Advanced or native-level written and spoken English
- Experience with intake, lead management, customer service, scheduling, reception, or a related client-facing function
- Clear, professional verbal communication
- Strong client service skills
- Professional phone manner
- Inbound lead management skills
- Outbound follow-up skills
- Consultation scheduling skills
- Calendar coordination skills
- CRM management skills
- Accurate data entry
- Attention to detail
- Results-focused approach
- Strong work ethic
- Professional conduct
- Ability to collaborate with a team
- Organization and time management skills
- Reliability and accountability
- Ability to manage competing priorities
- Consistent follow-through
- Proficiency with Clio Grow, Clio Manage, Ooma, Outlook, and Calendly
- Availability to work 8:00 AM–5:00 PM EST/EDT
Privalumai
- Remote work opportunity
- Workplace with Great Place to Work Certification
- Full-time, Monday-to-Friday schedule