Navitus Health Solutions
Navitus Health Solutions
Navitus Health Solutions este un administrator de beneficii farmaceutice axat pe domeniul sănătății, care deservește planuri de sănătate, angajatori, programe guvernamentale și alți sponsori de planuri. Serviciile sale de administrare a beneficiilor farmaceutice includ gestionarea listelor de medicamente și a medicamentelor de specialitate, soluționarea cererilor de plată, administrarea rețelelor de farmacii, asistența acordată membrilor și integrarea soluțiilor digitale de sănătate. Compania utilizează un model de transfer integral, de 100%, al costurilor, cu adaos de cost, și colaborează cu sponsorii planurilor în calitate de partener fiduciar, concentrându-se pe accesibilitatea financiară a medicamentelor, conformitatea cu reglementările, calitatea clinică și obținerea unor rezultate mai bune pentru sănătate.

IT Support Engineer, Madison, WI (Onsite)

Support Navitus data center facilities, hardware, software, and infrastructure in an onsite IT role. Provide advanced technical assistance, troubleshoot issues, coordinate upgrades, and participate in rotating on-call coverage.

Descriere

  • Deliver advanced technical support for computer systems, software, and hardware
  • Answer technical questions in person, by phone, and by email
  • Document user interactions in the Service Desk application
  • Diagnose issues and use diagnostic tools to resolve them
  • Follow up with customers and escalate issues to other support teams when needed
  • Keep inventory records accurate and current
  • Read, write, and interpret technical documentation and procedural manuals
  • Complete technical requirements and project plans
  • Help plan system capacity and develop long-term goals for systems and software
  • Assist with planning data center and IT system and software upgrades and releases
  • Provide after-hours coverage on a rotating on-call schedule
  • Travel when required
  • Carry out other assigned duties

Cerințe

  • Associate degree or university diploma in computer science
  • At least five years of IT work experience
  • Substantial hands-on experience installing and supporting hardware or software
  • Experience across multiple infrastructure areas
  • Knowledge of infrastructure support, including Microsoft Office, Windows, Windows Server, Active Directory Users and Computers, and System Center Configuration Manager
  • Knowledge of applicable data privacy practices and laws, including SAS70, HIPAA, and URAC, is preferred
  • Participate in, follow, and support compliance program objectives
  • Interact consistently with coworkers in a cooperative and respectful manner

Beneficii

  • Health, dental, and vision insurance
  • 20 days of paid time off
  • Four weeks of paid parental leave
  • Nine paid holidays
  • 401(k) matching up to 5%, with no vesting requirement
  • Adoption assistance program
  • Flexible spending account
  • Educational assistance and professional membership support
  • Referral bonus of up to $750

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